Front Desk and Outreach Coordinator #523779University of Oregon
University Housing - Front Desk and Outreach Coordinator
Job no: 523779
Work type: Officer of Administration
Location: Eugene, OR
Department: University Housing
Appointment Type and Duration: Regular, Ongoing
Salary: $37,168 - $42,000 per year
Compensation Band: OS-OA04-Fiscal Year 2018-2019
FLSA Exempt: Yes
Application Review Begins: April 28, 2019; position open until filled
Special Instructions to Applicants In addition to the online application, please upload the following documents:
Cover Letter Resume Responses to the following supplemental questions:
1. University Housing is intentionally creating a multicultural organization that actively includes and engages everyone. What does this mean to you and how have you applied it in your professional work?
2. As part of the position, you will be asked to engage with prospective students, current students, and families, either on the phone or in person. Please describe an instance where you have engaged with customers and managed expectations for a desired outcome, such as a want or need for a particular service or resource?
3. Please describe, as succinctly as possible, how your past experience covers the minimum and preferred qualifications and the professional competencies for this position.
Living on campus adds tremendous value for students and contributes to higher grades, staying and graduating from the University and future success. University Housing, a department within the Division of Student Services and Enrollment Management, is committed to facilitating students' development as they build an inclusive community, establish a sense of home, and succeed academically. Our goal is to become the model of excellence for providing accessible, affordable, and student-centered living-learning experiences; the preferred choice for all UO students. We value diversity and respect, integrity, equity and inclusion, learning and growth, responsibility and accountability, safety and security. University Housing staff work hard to incorporate these values into daily work and practices to ensure an excellent UO experience. University Housing units include Business Services, Dining Services, Facilities Services, Marketing and Communications, and Residence Life. University Housing is an educational and business department that is a self-sustaining, self-liquidating agency of the University (receives no tuition or tax support for its operating budget).
This position will manage the Front Desk Services area as well as coordinate and support the outreach efforts for University Housing. Reporting to Housing Occupancy and Systems Manager, the Front Desk and Outreach Coordinator is responsible for participating in and coordinating recruitment events for University Housing in support for the Division of Student Services and Enrollment Management's efforts. In addition, the Coordinator will have oversight of the customer service interactions with prospective students and families and current residents, families, and campus partners. This position is critical to the day-to-day management and creation of information, problem-solving, and referrals regarding housing services and programs for students and families, departments within University Housing, and campus partners. Most importantly, this position leads the support staff in assuring that services are delivered in a friendly, accurate and courteous manner to promote University Housing's mission and statement. More specifically, this position oversees and leads the recruitment and outreach efforts for the department at more than 100+ events throughout the year, including Duck Preview Days, IntroDUCKtion, and Admitted Student Days. As a representative of the University, this position participates in office and university outreach activities and events, speaking to groups of parents, students, high school counselors, members of the community (local and state-wide), and members of various civic and professional organizations. This position will also coordinate recruitment and outreach events with the Director of Marketing and Communication for University Housing, including representing the University at events and the oversight of volunteer and staff participation to support coverage at events. This position is expected to work independently to maintain service delivery standards and to interpret policies and procedures as it relates to the University Housing mission to support the academic mission of the University. This position requires the ability to communicate effectively with individuals from diverse backgrounds and cultures. Representation at recruitment events may include travel in and around the state of Oregon. This position requires the ability to obtain a UO Driver's Certification for the purpose of driving state vehicles.
Bachelor's degree. Two years of full-time, professional experience in a position that required customer service, administrative functions and/or office management, or related fields. One year of supervisory experience. OR Four years of full-time, professional experience in a position that required customer service, administrative functions and/or office management, or related experience. One year of supervisory experience.
Excellent customer service skills. Meticulous attention to detail and accuracy of information in both written and oral forms. Ability to work under pressure and with students and others in a professional manner.
Experience using information systems, including but not limited to Banner Student Information, StarRez, Microsoft Office Suite, including Excel, Outlook, Word and other databases. Experience working with recruitment and training. Experience with event management; including preparing materials and managing volunteer staff. Experience working in university housing or other student life.
All offers of employment are contingent upon successful completion of a background inquiry. The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits. The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination. In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at http://police.uoregon.edu/annual-report. Advertised: 04 Apr 2019 Pacific Daylight Time