Student Account Manager

University of Charleston   Charleston, WV   Full-time     Sales
Posted on August 21, 2021

The University of Charleston is seeking a Student Account Manager.


The Student Account Manager is responsible for input, import, review, and management of all student account activity, oversees the default rate for the Nursing and Perkins and prepares student accounts for collections with ECSI, In-house collections, and outside collection agencies.


Provide direct, quick, accurate, and convenient service to students, parents, and other customer service bases through addressing a range of student account needs which require immediate attention. This includes, but is not limited to, the following functions on an as needed basis:

  • Maintains and manages Colleague system for all tuition and fee components key to the student billing function
  • Works with current students and families to establish payment plans for tuition and fees
  • Monitors student balances on payment plans and manages student status for future term registration
  • Prepares 1098-T Tuition Statement Forms to be filed with IRS
  • Prepares student 1042-S Foreign Person’s US Income Forms to be filed with IRS
  • Monitors and posts International Health Insurance charges
  • Monitors and manages Nursing and Perkins records and default rate with ECSI
  • Prepares and manages student accounts for collections with ECSI, In-house and outside collections
  • Reviews and manages student bills and coordinates mailings for delinquent accounts
  • Reconciles Colleague system to the general ledger accounts
  • Provides data and reports to Registrar, Cabinet, and other internal University users as needed
  • It is anticipated that this person will become proficient in other areas of the Student Solutions Center operations beyond his\her area of expertise
  • Assists with customer service when needed
  • Other duties as assigned.


  1. Skills/Abilities and Knowledge
  • Ability to maintain confidentiality of information
  • Ability to prioritize and organize effectively
  • Ability to communicate effectively with the various customer bases, e.g., students, staff, faculty, and external contacts
  • Ability to utilize a computer and familiarity with Microsoft Office Suite, specifically Microsoft Excel
  • Ability to work independently with little supervision
  • Results-oriented interpersonal and organizational skills
  • Knowledge of general office procedures
  • Ability to handle multiple projects simultaneously
  • Ability to adapt to a changing work environment
  • Flexible, resourceful, willing to learn\cross-train
  • Must be a team player
  1. Education (level and type)
  • Bachelor’s degree required
  1. Related Work Experience                                                                                      Number of Years
  • Experience in accounting and accounts receivable                                            5 Years
  • Must have experience in a high-volume environment