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Customer Service Representative

Twin Cities Public Television (Tpt)
Minneapolis, MN Full-time
Posted on July 8, 2019

At Twin Cities PBS (TPT), we have a mission: to enrich lives and strengthen communities through the power of public media. Our Customer Service Representative is critical to our mission. This full-time position plays an important role for providing friendly, professional and timely communications and strong customer service experience for our viewers and members.

Major Areas of Responsibilities:

The following reflects the essentials functions, but does not restrict other tasks that may be assigned as a result of membership needs.

  • Answer all incoming member and viewer calls, and assist with questions in a professional and courteous manner
  • Provide timely and well-written responses to member and viewer email communications
  • Accurately assist with membership data entry into an online Web form
  • Able to utilize multiple databases in concert to effectively and efficiently address member needs
  • Create email response solutions and templates in Customer Relationship Management (CRM) system
  • Record member and viewer services interactions in Customer Relationship Management (CRM) and update solutions and templates to facilitate the speed of response time for future member and viewer inquiries
  • Partner with programming and member services to confirm the accuracy of responses
  • Strong professional fundraising and relationship builder who will help TPT continue its mission and enhance viewer loyalty
  • Provides back up support to the Membership Specialist and Front Desk staff

Position Requirements and Qualifications:

  • Two or more years of customer service, fundraising or relevant experience is required
  • Strong interpersonal, written and verbal communication skills
  • Solid computer skills aptitude, experience with Salesforce strongly desired
  • Highly organized with great attention to detail to ensure accurate data entry and typing skills
  • Ability to respond quickly, calmly and professionally to any unexpected situations and problem solve
  • Able to multitask projects and quickly transition between them
  • Familiarity and love of PBS and TPT programming and resources

Twin Cities PBS is proud to be an Affirmative Action, Equal Employment Opportunity, Veteran and Disability employer. If you need assistance and/or a reasonable accommodation during the application or recruiting process, please send a request to