President Of Customer Experience

Toughbuilt Industries, Inc.   Irvine, CA   Full-time     Education
Posted on July 18, 2022
ToughBuilt Industries, Inc. (Irvine, CA) needs Vice President of Customer Experience (VPCX): Implement a new CRM system. Develop business objectives ensuring consistent achievement of all financial & operational KPIs for global Customer Service Operations. Lead all CRM retention marketing efforts & increasing engagement & loyalty w/ customers. Provide weekly reports to the CEO on accounts, delivery effectiveness, & resource needs. Demonstrate ROI & quantify the value of customer experience efforts through financial linkage & other analytic processes & identify the most effective customer advocacy investment opportunities. Oversee & introduce our finished goods warranty program & all Post-Sale activities & outcomes. Must have 1 year exp. in Customer Service & CRM. Mail resume to Attn: HR Dept. 8669 Research Dr., Irvine, CA 92618.