Receptionist/Customer Care #631-2024

THE DISTRICT/BRAZOS TRANSIT   Bryan, TX   Full-time     Call Center / Customer Service
Posted on February 9, 2024

Receptionist/Customer Care: This job is to perform clerical and data entry duties for Administration.




QUALIFICATIONS: Please see position description below.

POSTING DATE: 02/05/2024

CLOSING DATE: Until Filled

POSTING #: 631-2024

Essential Functions: • Answer telephone and greet guests. • Sales of tickets and passes. Preparation of D-Pass, S-Pass and ADA Paratransit passes for customers. • Sort and distribute all mail and faxes (incoming and outgoing). • Maintain common areas (copy room, fax room and coffee room). • Sort and count daily farebox revenue (in rotation). • Distribute and collect applications for employment when positions are posted. • Code invoices for payment. • Take all customer complaints, which include but are not limited to ADA and Title VI, and send to the correct supervisor.  

Billing Responsibilities: • Print D&R logs, signature logs, and check list. • Gather paperwork from previous day. Sort by route, separate manifests from signature logs and paperclip to the print out. • Verify paperwork against checklist and e-mail supervisors regarding missing information. • Verify signatures against the signature logs and any missing signatures or non-matching information needs to be e-mailed to the appropriate supervisor. • Keep track of any missing paperwork. When all paperwork is received, scan it and then file. • Scan all manifests and signature logs. General • Maintain confidentiality of information and Professional Customer/Employee/Supervisor relations. • Maintain the standards of BTD, including but not limited to the Drug & Alcohol, ADA, EEO, Title VI, Code of Conduct and safety policies and procedures. • Ability to operate in a constant state of alertness and in a safe manner. • Additional duties as assigned.  

Education and Experience: Equivalence to a high school education. • One-year computer experience required • Must be able to type 40 words per minute. • Must be familiar with the Windows environment. • Customer service experience preferred.    

Work Environment: Works in normal office environment. Occasional need for exposure to fumes, chemicals, solvents, etc. Rare need to work outdoors, in confined spaces, or exposed to extreme temperatures.

Physical Requirements: • Have constant need (66% - 100% of time) for sitting, finger dexterity, and for typing or writing. • Have occasional need (1% - 33% of time) for standing, walking, bending, stooping, squatting, grasping, gripping, or for driving or operating equipment. • Have rare need (less than 1% of time) for climbing stairs, lying down, pushing/pulling, reaching above shoulders, or for climbing ladders. Lifting/Carrying • Have frequent need (33% - 66% of time) to lift/carry under 10 pounds. • Have occasional need (1% - 33% of time) to lift/carry 10-25 pounds. • Have rare need (less than 1% of time) to lift/carry 26-150 pounds.  

Brazos Transit District is an equal opportunity employer and will not discriminate against an employee or applicant for employment because of race, color, religion, gender, age, marital status, national origin, or physical disability unless based upon a bona fide occupational qualification. If you believe you have been discriminated against, you should notify the EEO Officer or the EEO Commission. Brazos Transit District is a Drug & Alcohol-Free Workplace.