The City of Grass Valley Public Works Department

Grass Valley , CA

Community Services Analyst

The City of Grass Valley Public Works Department
Grass Valley, CA Full-time
Posted on February 27, 2019

The City of Grass Valley Public Works Department is recruiting for one position: Community Services Analyst

Salary Range: $4,395.00 $5,341.00 /monthly plus excellent benefits. 

Summary Of Job Purpose

Under direction to plan, organize and implement City permit operations; prepare and compile a variety of analytical work that ranges from moderate to considerable difficulty; and perform a variety of professional and technical level tasks relative to assigned area of responsibility.
The Community Services Analyst I is an entry level classification responsible for assisting a Department Director and/or their designee.
The Community Services Analyst II is journey level position and is assigned a greater variety of more difficult tasks and projects. This class is distinguished from the Community Services Analyst I in that the position is expected to be self-directed, have greater familiarity with City operations, and work on more complex projects and special assignments. Positions in this class may be flexibly staffed and are normally filled by advancement from the Community Services Analyst I position. Appointment to the higher class requires that the employee be performing the full range of duties for the class and meet qualification standards for the class.

Supervision Received And Exercised

The Community Services Analyst I class position receives general supervision from the Community Development Director or their designee.
The Community Services Analyst II class works with limited supervision and, within a framework of established procedures, is expected to perform a variety of complex duties with only occasional instruction or assistance from the Community Development Director or designee.

Essential Functions (include but are not limited to listed tasks)

Community Services Analyst I, Typical Duties:
1. Recommend and assist in the implementation of goals and objectives; establish schedules and methods for the City’s permitting programs; implement policies and procedures.
2. Develop and implement the permit programs by compiling, evaluating, and determining specific needs related to permit customers.
3. Evaluate operations and activities of assigned responsibilities; recommend improvements and modifications to increase work efficiencies.
4. Research, compile, and prepare reports and documentation on program activities; maintain records of findings and corrective actions; prepare periodic status reports.                  5. Provide information and direction to the public at the counter, via telephone, e-mail, and written correspondence related to the City’s processes including planning, building, engineering, public works, utility, and zoning matters.
6. Review applications, documents and plan submittals to assure basic submittal requirements are provided based on established criteria; log-in and coordinate routing of various plans and permits to appropriate departments and outside agencies.
7. Issue minor planning, engineering, and building permits and provide fee estimates as requested.
8. Assist with the development of marketing and informational materials; maintain database of new businesses.
9. Respond to requests for information from the general public, City staff, developers, and other interested parties; research requested information and make recommendations appropriate to resolving inquiries and/or complaints.
10. Performs a variety of responsible customer service duties in support of an assigned City area or function including, but not limited to, billing, licensing, office support, records maintenance, accounting, and cashiering.
11. Receives and processes applications and license renewals; verifies accuracy of information on applications, collects fees, and posts payments; routes applications to appropriate departments for review and action.
12. Receives and responds to requests for City records and documents; converts hardcopy records into digital formats; indexes digital records into an electronic records system; maintains electronic and hardcopy files; files and retrieves record copies as necessary.
13. May serve as custodian of petty cash; assumes responsibility for maintaining records of petty cash distributions; reconciles petty cash; ensures ample supply of cash on hand.
14. Monitors work activities to ensure safe practices, quality and accuracy; ensures compliance to applicable rules, policies and procedures.
15. Performs general administrative work as required, including but not limited to preparing reports and correspondence, entering computer data, etc.
16. Establishes and maintains positive working relationships with other City staff, representatives of community organizations, state/local agencies, consultants, contractors, and the public.
17. Performs related duties as assigned.

The City of Grass Valley is an Equal Opportunity Employer