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ITS Specialist (1-2 Positions)

TENNESSEE TECH UNIVERSITY
Cookville, TN Full-time
Posted on November 21, 2019

ITS Specialist (1-2 positions), Information Technology Services, Tennessee Tech University.

Job Purpose: The goal of this position is to work with the university assigned areas technology needs in compliance with procedures and policies set forth by Information Technology Services.

Essential Functions: Analyzing the technological needs of the faculty and staff, supervising hourly workers who provide the first line of defense, managing deployment of systems, analyzing current policies to determine adequacy, and programming server and workgroup policies. Provide Tier II support and work with vendors to resolve Tier III issues. They analyze user needs, write specifications for purchases, obtain quotes, manage technology projects and approve technology purchases. Other responsibilities include deploying new technology and performing system integration testing of hardware/software upgrades. Individuals demonstrate expertise in various custom or packaged hardware and software. They have superior analysis and diagnosis capabilities and outstanding customer service and support skills.

Screening date: December 2, 2019, open until filled.

Tennessee Tech University is an AA/EEO employer and does not discriminate on the basis of race, color, religion, ethnic or national origin, sex, disability, age (40 and over), status as a protected veteran, genetic information or any other category protected by federal or state law. Inquiries regarding the nondiscrimination policies should be directed to equity@tntech.edu. Typical hours are Monday-Friday, 8:00 a.m. – 4:30 p.m. May work varying schedules in order to provide extended support. The University offers a competitive benefits package. Benefits include the accumulation of two vacation days per month and one sick leave day per month, and thirteen University holidays. Other benefits include medical and life insurance (shared cost with the university), retirement, optional 401k, and educational benefits.