Customer Service Sales Specialist

SW-MOTECH USA   Portland, OR   Full-time     Sales
Posted on September 2, 2021

SW-MOTECH USA, the American arm of a global leader in the production of premium motorcycle luggage, rack systems, and ergonomic and protective parts, is seeking an energetic, customer-oriented professional with an interest in motorcycles to provide customer service, and support sales and administration. SW-MOTECH USA successfully opened our doors a little over a year ago with a small showroom to support our comprehensive ecommerce site sw-motech.us. 

While we are a small team and each wear several hats, we are poised for growth, expansion, and
new opportunities.

We enjoy a dynamic work environment with a small staff of fun energetic avid motorcyclists.
SW-MOTECH USA is located in a bustling part of central Portland near Moto Corsa at the base
of Skyline and other great motorcycle getaways.

DUTIES AND RESPONSIBILITIES:

  • Answers phones and directs calls appropriately or responds to customer inquiry.
  • Greets customers visiting showroom and assists with product questions and makes recommendations for products specific to customer motorcycle/riding style.
  • In collaboration with the Sales Manager and Technical Support Manager, provides timely resolution of customer inquiries, orders, and complaints using a variety of systems and resources.
  • Takes orders via email or phone and enter into ERP system (Sage 100).
  • Communicates order confirmations, stock availability, and expected delivery dates.
  • Prepares reports and correspondence as needed to support Management.
  • Processes customer return and order cancellation requests with accounting team.
  • Frequently communicates or collaborates with teammates in Germany.
  • Collaborates with Logistics and Warehouse regarding customer orders and inventory.
  • Communicates with logistics company on Air and Sea freight shipment deliveries.

QUALIFICATIONS:

  • Minimum three years related or equivalent work experience.
  • College degree preferred.
  • Must be able to speak, read, write, and understand English (primary language used in the workplace); Bilingual (German) a strong plus; not required.
  • General knowledge of motorcycle models and motorcycle luggage, parts, and accessories. Harley Davidson specific knowledge a plus.

MORE DETAILS:
Full-time position, hourly. Medical and Dental Benefits, plus 401K program.

Some national and international travel opportunity!

DISCOUNT on motorcycle parts and luggage. 


SW-MOTECH USA

1910 Northwest 23rd Place
Portland , OR
https://sw-motech.us/