Technical Support Specialist

Stevens County Minnesota   Morris, MN   Full-time     Information Services / Technology (IT)
Posted on June 20, 2020

Counties Providing Technology (CPT), located in Morris,  Minnesota, is a joint powers entity made up of multiple Minnesota counties. CPT provides customized programming, telephone support, management for information systems and consulting for hardware and software for public entities.

REPORTS TO: Executive Directors

FLSA STATUS: Exempt, non-union

SALARY: $40,000.00 - $55,000.00, negotiable depending upon qualifications

BENEFITS: Excellent benefit package including health, life, short-term disability, dental and retirement.

EMPLOYMENT VARIABLES: Applicants subject to criminal background check and credit check. The typical schedule is 37.5 hours per week. Additional hours may be required, based upon work load demands.

POSITION SUMMARY: Assist our customers with the use of our products. Resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.

MINIMUM CREDENTIALS: Associate Degree in Business, Accounting, Computer Science or equivalent education and experience in technical support, accounting, programming, data analysis or related field.

KNOWLEDGE, SKILLS & ABILITIES: Strong communicator, verbally and in writing, accounting training or experience, solid computer skills, strong MS Office skills, good organizational skills, self-motivated, independent thinker, problem solver. Ability to work independently and in a team setting. Knowledge of Real Estate Tax a plus.

COMPUTER (PC) COMPETENCIES: Financial and cost accounting systems, MS Outlook, Word, advanced spreadsheet competency. Willingness to learn additional position specific software for the position is required. Must be able to operate a variety of equipment including computer, calculator, copier and multi-line phone system.

APPLICATION REQUIREMENTS: To obtain the full announcement and an application packet, contact the Stevens County Human Resources
Department, Attn: CPT Business Manager, Stevens County Courthouse, 400 Colorado Avenue, Suite 302, Morris, Minnesota, 56267,
click on "Apply" to obtain via email, call 320.208.1511, or a packet can be downloaded by visiting ADA accommodations available.

Equal Opportunity Employer