Information Management Coordinator - Health Program Specialist 2 - WA #338

Spokane Regional Health District   Spokane, WA   Full-time     Health Care Provider
Posted on October 14, 2021
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Job 338 Information Management Coordinator - Health Program Specialist 2

1 Full Time opening in Disease Prevention & Response

Project: This position leads the development, implementation, and management of information and communication systems use to support a coordinated healthcare system response across the nineteen counties and four tribes of eastern Washington. A primary function of this position is to act as the WATrac System Administrator for eastern Washington (east of Cascades to Idaho state line) and is responsible for state planning with the WATrac strategic plan. Additionally, this position will develop strategies to improve information collection, aggregation, and distribution between healthcare partners during a response using a variety of information sharing tools.

WATrac System Administration:

  • Act as the eastern Washington System Administrator for WATrac.
  • Liaison for eastern Washington with the software vendor.
  • Manages all eastern Washington agency accounts and provides technical assistance to all users in eastern Washington.
  • Works with the western Washington lead to develop statewide consistency and standardization in information management.
  • Acts as back up to the western Washington System Administrator for WATrac.
  • Works with the State Department of Health and the software vendor during system outages.
  • Works with the western Washington lead to develop statewide consistency and standardization in information management.
  • Maintain WATrac Standards of Use.


  • Leads the direction of information and communication system usage in eastern Washington.
  • Provide reports on statistics and system usage to support the work plan and strategic planning.
  • Provides recommendations to the State Department of Health on software vendor contract on eastern Washington user’s needs.
  • Leads the eastern Washington WATrac Advisory Committee.
  • Develop and implement WATrac policy and procedures in eastern Washington.
  • Co-lead and develop a WATrac strategic plan with input from eastern Washington partners.   
  • Co-lead the WATrac WA State Steering Committee. Determine need for work committees at regional level to move WATrac use forward in eastern Washington.
  • Serves as the regional healthcare partner’s primary point of contact to coordinate usage of multiple information and communication systems (i.e., WATrac, Tableau, ArcGIS etc.).

Training and Exercise

  • Interpret software updates for end users; beta-test system changes and provide guidance to agencies in eastern Washington in regional impacts due to system updates.
  • Develop a training plan on information and communication systems and integrate with the Regional Training and Exercise Plan.
  • Develop training materials for WATrac and other information collection and sharing tools for response.
  • Provide virtual and in-person trainings on WATrac modules in all catchments across the region.
  • Work with regional training and exercise staff to test relevant information and communication systems and processes to identify, collect and share Essential Elements of Information (EEI).
  • Serve as a subject matter expert on WATrac and EEI tools.


  • Assist and manage WATrac and EEI application during real world events.
  • Conducts debriefs after significant events to capture lessons learned.
  • Summarizes findings and provides information to person writing the After-Action reports and improvement plans.
  • Serve on rotational 24/7 HCC Duty Officer, a shared responsibility with other HCC staff.
  • Carry Duty Officer phone 24/7
  • Respond to incident notifications from partners
  • Act as first point of contact to partners during emergencies
  • Activates HCC response according to plan and as incident warrants
  • Complete HCC incident action items as relevant to incident
  • Serve in an Incident Command position during a REDi HCC response.
  • When appropriate, serve as on-scene REDi Agency Representative at a jurisdiction’s Emergency Operations Centers.

Additional Program Activities:

  • Participate in strategic planning process, development of program work plan and statement of work submission.
  • Complete grant activities, workplan assignments and reporting as required.
  • Participate in quality improvement efforts and program evaluation.
  • Complete other duties as assigned by program manager or identified by program need.

Required Minimum Qualifications:

  • A Bachelor’s degree in a field directly related to the individual position. (e.g., Information Management, Information and Communication Technology, Healthcare Emergency Management, etc.).
  • Three years of directly related experience. Could include experience in information and communication systems and processes, experience in healthcare related field, or experience in emergency management.
  • Experience using information management systems preferred and training to systems or processes.
  • Experience coordinating various partner activities.

Required Licensure/Certifications:

  • Valid motor vehicle license and current auto insurance. 

Required Immunizations:

  • MMR (Measles, Mumps, Rubella)
  • Tdap (Tetanus, Diphtheria, Pertussis)
  • Varicella (Chicken Pox)
  • Influenza

Knowledge, Skills, and Abilities:

  • Ability to develop and maintain strong working relationships with participating healthcare organizations and partners including public health, emergency management, and emergency medical services.
  • Exceptional customer service skills to be able to identify and meet the needs of HCC partners.
  • Ability to work independently with minimal supervision and self-motivated to meet program goals.
  • Project management skills, ability to manage multiple projects and shifting priorities and prioritize effectively to meet project timelines.
  • Excellent communication skills, to speak and write clearly and effectively.
  • Collaborative skills to bring stakeholders together to accomplish common goals and manage multiple viewpoints.
  • Ability to develop and train to groups of people and diverse audiences and skills in training on systems and processes.
  • Ability to travel throughout eastern Washington.
  • Ability to handle stressful response situations, maintaining composure to be able to meet the needs of partners.
  • Knowledge of health program organization policies and procedures preferred.

Environmental Factors:

  • Indoors, sedentary with 6-8 hours/day sitting or standing.
  • 6-8 hours/day keyboarding or typing at a computer terminal.
  • Communication skills to interact effectively with people.
  • Comprehend and process verbal communication.
  • Visual acuity to read small print.
  • Ability to bend, twist, stoop on an occasional basis.
  • Ability to carry up to 25 pounds on an occasional basis.
  • Ability to type, file and complete forms with or without accommodation.
  • Ability to operate a vehicle or otherwise access multiple sites in a timely manner.
  • Ability to maintain composure in stressful situations.