Community Worker 1 (Case Manger) #313

Spokane Regional Health District   Spokane, WA   Full-time     Social Service
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Posted on June 9, 2021

Job #313 Community Worker 1 (Case Manger) 

1 Full Time project opening in Treatment Services.

Purpose: The Community Worker 1 is responsible for providing support services to people with a history of substance use disorders and provide specialized support to the Substance Use Disorder Professional (SUDP) staff. The duties include working with individuals to identify and monitor treatment needs and work closely with the SUDP’s.   This position is responsible for supporting the day-to-day operations and will provide customer service to Treatment Services individuals performing a variety of administrative support activities.  

  • Provide on-going support to assist Treatment Services individuals to achieve stated goals and objectives.
  • Maintain accurate documentation of support needs and outcomes as well as other services in accordance with Federal, State, County and Treatment Service’s guidelines.
  • Maintain and utilize knowledge of community resources and accessibility.
  • Maintain collaborative relationships and communication with referring agencies.
  • Work with clients to identify and eliminate barriers from seeking treatment (i.e., issues of food, housing, transportation).
  • Assist clients in obtaining childcare to allow greater participation in treatment as needed.
  • Responsible for entering and maintaining data into the electronic health record (EHR) and other software programs.
  • Assist individuals in obtaining necessary resources to achieve case management goals.
  • Actively participate in interdisciplinary meetings and trainings.
  • Maintain client related data systems, including case notes and complete EHR entries.
  • Prepare related reports including but not limited to outcomes, successes, and immediate needs for the SUDP to provide follow-up care.
  • Independently organizes and maintains patient files and records and retrieves information, files, documents, and records. 
  • Perform word processing and spreadsheet assignments by developing, setting up pre-established formats, making additions and deletions to standardized material. 
  • Uses computer software application and equipment to prepare and complete forms, memos, text and correspondence from rough draft, dictation equipment, handwritten, copy or verbal instructions.
  • Effectively operates complex office equipment to ensure smooth daily operation, which may include computer PC application, printers, facsimile machines, copy machine and other data entry machines.
  • Help support oversight of clinic waiting area ensuring a safe environment as needed.
  • Accompany Treatment Services Nursing staff with daily jail dosing.
  • Serve as department liaison between Treatment Services personnel to collaborate care for patients.
  • Participates in regular interdisciplinary staff meetings, doctor staff meetings and Substance Use Program supervision.
  • Other duties assigned.
  • Maintain HIPAA and 42 C.F.R. Part 2 Confidentiality.

Required Minimum Qualifications:

  • High School diploma or GED equivalent. 
  • One year of experience with limited task supervision, emphasizing or including intensive public contact, customer service, interpretation, and explanation of regulations for policy and procedures. 

Required Immunizations:

  • MMR (Measles, Mumps, Rubella)
  • Tdap (Tetanus, Diphtheria, Pertussis)
  • Varicella (Chicken Pox)
  • Hepatitis B
  • Influenza

Knowledge, Skills, and Abilities:

  • Ability to maintain a courteous and respectful attitude toward the public, Treatment Services individuals, and fellow employees.
  •  Ability to communicate clearly in face-to-face and phone interactions with professional staff, community agencies and diverse client populations in a quick and timely manner.
  • Maintain appropriate boundaries and display respect and courtesy to all internal and external customers.
  • Promote and fosters effective relations, both inside and outside of the agency.
  • Function in a cost-effective manner regarding the utilization of time, supplies, and other agency resources.
  • Utilize critical thinking and problem-solving skills when tracking, compiling, verifying, and documenting the individual’s needs. 
  • Attend meetings and supervisions as required and necessary for the position.
  • Knowledge of office practices, systems and procedures, and various office equipment.
  • Knowledge of business English, spelling, and grammar.
  • Basic math skills including ability to calculate percentages and fractions.
  • Knowledge of PC computer applications such as MS Word, Excel, Power Point, Access, and using a specialized software program utilized at Spokane Regional Health District.
  • Ability to use office equipment such as computers, copy machines, facsimile machines; follow oral and written instruction.
  • Ability to type and perform routine clerical activities quickly and accurately; learn general office procedures and terminology.
  • Ability to understand and follow directions.

Environmental Factors:

  • Indoors, sedentary with 8 hours/day sitting or standing.
  • Outdoors, with 1 hours/day walking or standing.
  • Ability to work outdoors in various climates (rain, snow, wind, sun, etc.)
  • Ability to navigate client sites (unpaved walkways, stairs, narrow hallways, etc.) on a regular/occasional basis.
  • 6 to 8 hours/day keyboarding or typing at a computer terminal.
  • Communication skills to interact effectively with people.
  • Comprehend and process verbal communication.
  • Visual acuity to read small print.
  • Ability to discern colors.
  • Ability to discern odors.
  • Ability to bend, twist, stoop on a regular basis.
  • Ability to carry up to 25 pounds on an occasional basis
  • Ability to type, file and complete forms with or without accommodation.
  • Ability to maintain composure in stressful situations.