Waitstaff

Spirit Mountain Casino   Grand Ronde, OR   Full-time     Call Center / Customer Service
Posted on April 4, 2021

Summary:  Serves food and/or drinks to guests in restaurant setting.

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description.

Essential Job Functions:

Greets guests and takes food and/or drink orders.
Delivers food and/or beverages to guests that meets or exceeds service standards.
Clears dirty dishes from tables, cleans food and debris from tables, chairs, floors and other areas.
Serves and refills beverages, pre-busses and maintains cleanliness, responds to guest requests.
Busses tables and other serving areas.
May brew coffee, stock and fill beverage containers, condiments, and ice bins.
Have a working knowledge of wine menu, bar items, and desserts; garnishes and decorates food and beverages prior to serving or prepare desserts.
Total and present guests bill and accept payment at the conclusion of the meal.


Spirit Mountain Standards:

Delivers Spirit Mountain’s Branded Customer Service (BCS) by consistently modeling attitudes and behaviors in alignment with SMGI’s Pride Values, Brand Promise and Business Vision.  
Learns comprehends and complies with all Company and departmental policies and procedures, MICS, gaming regulations and Regulation 31 requirements.
Follows all Corporate and departmental safety policies and procedures. 

Qualifications
Required Knowledge of:

Principles, practices, and processes of food and beverage preparation and delivery.
Principles, practices, and processes of safe food handing.
Computer hardware and software applications.
Responsible alcohol service as outlined in OLCC alcohol service training.


Required Skill in:

Serving food and beverages.
Recognizing and correcting situations that are unhealthy or may lead to poor customer service.
Monitoring and providing customer service.
Operating computer hardware and software applications.
Communicating both orally and in writing.
Establishing and maintaining effective working relationships with others.
Education, Experience, Licenses, Registrations, and Certifications:

High School Diploma or equivalent, and six (6) months food and beverage work experience, or equivalent combination of education, training and experience.
Low security gaming license issued by the Grand Ronde Gaming Commission. 
State of Oregon Food Handler’s Certificate.
State of Oregon Liquor Control Commission Server’s Permit 
Environmental Factors and Conditions/Physical Requirements:

Work is performed in a food service environment, with routine exposure to wet and/or humid conditions, fumes or tobacco smoke and occasional exposure to extreme cold or heat and potentially toxic or caustic chemicals.
Subject to high levels of noise.
Work is subject to frequent standing and walking, with occasional sitting, bending, reaching, kneeling and lifting up to 50 pounds.
Work is subject to frequent use of hands to finger, handle, feel and reach with hands and arms.
Must be 21 years of age or older.
Equipment and Tools Utilized:

Equipment utilized includes personal computer, standard office equipment, box knife, card board crusher, and tools and equipment normally used in providing food and beverages such as coffee urns, espresso machines, push carts, trays, bus tubs, utensils and serving plates, telephone, audio/video equipment, and two-way radio.
The above statements are intended to describe the major duties and responsibilities performed by this position and the employee acknowledges receipt of the job description.

 


Spirit Mountain Casino

Grand Ronde , OR