Service Technician

Southern Kansas Telephone, Inc.
Clearwater, KS Full-time
Posted on November 19, 2019
Installing business and residential Telephone, Internet, Security, and TV services, focusing on customer satisfaction, installing equipment, wiring, and customer premise equipment, interfacing with central office and peripheral equipment, reviewing the services purchased and how those services will be used such as the broadband package purchased, number of devices to be connected, Wi-Fi coverage needs, and then using the information gathered to educate customers, recommend service enhancements, and increase customer satisfaction; maintaining business and residential Telephone, Internet, Security, and TV services, troubleshooting, repairing, replacing customer premises equipment, wiring, and plant facilities, increasing quality of service and customer satisfaction, working with customers to understand the service issue and service needs, educating customers on services, completing necessary repairs, resolving issues fully and timely; assisting in various plant facility changes, repairs, and upgrades, supporting plant operations, installing upgrades, repairing facilities and equipment, performing other maintenance as required; and preparing appropriate documentation, providing accurate plant records and billing data, recording work performed, maintaining logs, closing service orders and trouble tickets, maintaining time sheets, maintaining plant records, etc.