District Technology Assistant

South Fayette Twp. School District   Pittsburgh, PA   Full-time     Education
Posted on February 4, 2021

South Fayette Township School District is seeking a District Technology Assistant-10 month position.

REPORTS TO: Network Systems Administrator

JOB GOALS: Support and maintain district technology and software to provide the best possible educational environment for students and district faculty and staff.

QUALIFICATIONS:
● Associate IT degree or equivalent combination of technical education and experience
● IT help desk experience preferred
● Experience with the G Suite, Microsoft Office 365, and iCloud applications
● Experience with Apple and Microsoft operating systems
● Demonstrate working knowledge of computer hardware repair and software configuration.
● Ability to install software on a multiple platform environment
● Excellent organization and documentation skills
● Effective written and oral communication skills
● Ability to work independently and prioritize workflow

PERFORMANCE RESPONSIBILITIES:
● Helpdesk Level 1 Support
○ Responsible for timely resolution of Helpdesk tickets
○ Maintain helpdesk documentation
○ Escalates unresolved issues as appropriate
● Support district 1:1 initiative and implementation
○ Assist with student device collection and distribution
○ Diagnose, clean, prepare devices for student use
○ Support the daily repair request of student devices
○ Maintain accurate student device inventory
● Facilitate communication between the end-user and the Technology Department
● Provide technical support to end-users according to the priorities set by the Network Systems Administrator
● Maintain district equipment inventory
● Support district and classroom technology
● Image student and staff computers when necessary
● Support Various cloud services, including account setup for the district - Office 365, Google Apps, Apple iCloud
● Assist with district printer functionality, including maintenance and management software
● Contribute to project plans and support their implementation
● Assist in maintaining organized and efficient work areas and procedures which support
the responsibilities of the technology department
● Responsible for technology setup of district events
● Perform other duties as assigned

TERMS OF EMPLOYMENT:
Ten (10) Month Position
Salary range: $33,500 - $35,000

EVALUATION:
The Network Systems Administrator will provide an evaluation based on this job description.

EOE