Staff Technical Support Engineer, Video & Sound Products #CO-CL-STSE-FT
IT: Staff Technical Support Engineer, Video & Sound Products – Sony Electronics Inc./San Diego, CA. Core responsibility as Sony N. America engineering representative for regional product quality & performance issues. Delivers post-sale troubleshooting & diagnostic support services to ensure all Sony video & sound products & services function properly. Report QA issues to Sony HQ in Japan through internal system. Attend QA Weekly meeting to review calls from customers. Host engineering bi-weekly meeting & provide latest technical information to ASC & create open dialogue between Support & service centers. Create Service bulletins & distribute document to service centers. Provide Technical training & repair techniques to US Service center. Update Adjustment software & Firmware updates into Service center website. Provide direct technical support to ASC. Analyze & test video & sound products & provide support to home custom install customers. Perform component level analysis. Approximately 10% international & domestic travel. Bachelor’s or equivalent in Engineering, Technology, or related field. Must have: 10 years of experience in Engineering, Technology, & Production Process Control. Must have experience in Product Quality Analytics using knowledge of business intelligence programming; experience communicating & interfacing directly with clients & counterparts within Latin American region; service & repair of consumer video & sound products within past 10 years; repair & production process audit & reporting; experience with existing US & Canada Authority Service networks; experience conducting business risk management with sales, branding, legal, & marketing teams by evaluating failure rates against customer satisfaction with products; ability to support technical public announcement reviews by reviewing FAQs & other technical documentation; video & sound consumer electronics marketing engineer capability include dissemination of detailed product specifications; & experience performing component level analysis.