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Guest Services Manager, Concierge/ Personal Assistant, Night Auditor

Solaris Residences
Vail, CO Full-time
Posted on June 14, 2019

We Are Hiring For:

  • Guest Services Manager - This position is part of the leadership team and responsible for managing the daily operation of the Guest Services department. Being able to perform well with owners and guests, while maintaining excellent customer service with the highest ethical standards is a must. Possess the ability to resolve guest issues and problems in a quick and efficient manner. This position acts as the manager on duty when senior management is not available. The Guest Services Manager is involved in hiring, training, coaching, and developing the team. This role has direct contact with employees, guests and owners, so good communication skills are necessary. 
  • Concierge/ Personal Assistant - This position is responsible for the pre arrival planning and other arrangements a guest would require during their stay. This position requires a strong knowledge of the Vail Valley and surrounding areas. Always going above and beyond typical concierge duties, Solaris Personal Assistants are extremely diligent in ensuring exceptional service for each guest.
  • Night Auditor - Handles the check in/check out process for all rental guests and owners. Answers the phone professionally and courteously and respond to guest’s requests accordingly. Processes the overnight reports, addresses any discrepancies and closes the day. In addition, this person creates the Daily Sales Revenue Report, prints registration cards, delivers newspapers, passes on information from the overnight shift to the morning Front Desk Agent and make keys for daily arrivals.
  • Valet/ Bell - Position is responsible for providing excellent service to all our guests and owners. The ideal candidate will have an outgoing attitude, loyal to the brand and prove an outstanding work ethic. This position will welcome guests upon arrival, park and retrieve vehicles, escort guests to and from their residences, assist with luggage and deliver mail and packages. 

Join our team today!

We are an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.