Housing Case Manager
Housing Case Manager - Key Responsibilities:
1. Provide case management services to participants of the Rapid Re-Housing program so that participants are supported in moving beyond homelessness.
2. Accurately record client data and statistics, including demographic, outcome measures, goals, objectives, and grant-specific requirements for those respective federal and local grants, and maintain all client records, files, and reports to ensure accuracy, confidentiality, and security.
3. Build and maintain relationships with local landlords and community partners.
4. Work within a team of case managers to ensure continuity of care.
Reports to: Rapid Re-Housing Program Manager
1. Key Responsibility (60% of the time): Provide case management to participants in the Rapid Re-Housing program helping individuals and families quickly exit homelessness and return to permanent housing. Participants in case management should receive high performing services in accordance with Shelter House policies, mission, vision, and values.
• A trauma-informed workplace is achieved and maintained, demonstrating a balance of kindness, competence, and care toward self, others with whom we work, and those for whom we provide care.
• Utilize motivational interviewing, trauma-informed care, and harm reduction models to provide direct services and service coordination to clients.
• You provide housing stability-focused case management services related to meeting the housing needs of clients and helping them to prevent any episodes of homelessness. Services may include problem-solving, crisis intervention, education on tenant rights and responsibilities, mediation services, tenancy supports, and coordination with landlords.
• You operate from a Housing First approach.
• You assess participants' needs, provide appropriate referrals, connect to area resources, and provide the appropriate level of support to each client.
• You complete home visits with participants.
• You deliver high-quality crisis intervention and seek appropriate support to assist in difficult or emergency client situations.
2. Key Responsibility (20% of the time): Accurately record and maintain documentation, files, and data collection as required by local, state, and federal grants
• You obtain the appropriate licensure to access Service Point: Homeless Management Information System.
• Maintain thorough and up-to-date client files, input client data and client progress information into database, present cases to Program Manager for service plan formulation, and provide all required information for weekly/monthly/quarterly/annual reports.
• Confidentiality in client information is always maintained.
•Intake and exit procedures are thoroughly conducted in a timely manner, including any relevant program record-keeping programs, ServicePoint HMIS documentation, and other agency required paperwork.
•Appropriate program forms pertinent to client information and confidentiality are organized, as complete as possible, and secure.
3.Key Responsibility (10% of the time): Build and maintain relationships with local landlords and community partners
•You respond to landlord concerns in a timely manner.
•You maintain a high level of professionalism in community settings.
•You negotiate Fair and Reasonable Rents and complete contracts with landlords & property managers.
•You demonstrate a high level of advocacy for program participants within community settings, both private and public.
•You provide housing stability-focused case management services related to meeting the housing needs of clients and helping them to prevent any episodes of homelessness. Services may include problem-solving, crisis intervention, education on tenant rights and responsibilities, mediation services, tenancy supports, and coordination with landlords.
•You build positive relationships with community partners to ensure a high level of collaboration.
4.Key Responsibility (10% of the time): Work within a team of Case Managers to ensure continuity of care.
•You are actively engaged with department matters, support other staff when crises arise.
•You attend and are actively engaged in required agency meetings, such as all-staff and department meetings, and attend and are actively engaged in required training.
•You complete other duties as assigned by the Rapid Rehousing Program Manager.