Advanced Medical Support AssistantSan Francisco Va Health Care System
Advanced Medical Support Assistant
Openings in Clearlake, Eureka, Santa Rosa, Ukiah, San Bruno, San Francisco Down-Town Clinic and San Francisco VA medical Center. (opening and closing dates, 7/31/19 - 8/20/19).
The Advanced Medical Support Assistant (AMSA) provides knowledge of programs, policies, resources, and processing requirements to his/her assigned team. AMSA serves as a multi-skilled person dedicated to patient care management by promoting patient flow and administrative efficiency in both inpatient and outpatient settings. The AMSA will essentially be the "case coordinator," working with a multidisciplinary team to ensure any patient issue(s) are identified and resolved.
The major duties and responsibilities include, but are not limited to:
The incumbent is largely responsible for coordinating and scheduling all appointments per VA directives to include transportation and hoptel arrangements. Advanced MSA receives and manages multi-lines phones calls to the appropriate staff. Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.