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Victim Services Receptionist & Intake Worker

Rural Resources Community Action
Colville, WA Full-time
Posted on April 27, 2019

Victim Services Receptionist & Intake Worker

Rural Resources Community Action is accepting applications for a Victim Services Receptionist & Intake Worker in Colville, WA. Position is open until filled. Rural Resources is an AA/EOE employer.

Summary:
Provides information, assistance and intake of clients for Victim Services, Housing and Community Living Connections; assessing current needs. Develops service strategies and makes appropriate referrals internally and externally. Performs routine to moderately complex clerical duties using independent judgment within established procedures. Compiles various reports and answers client and employee questions based on Agency procedures. Answers sensitive client inquiries. Acts as staff support.
Provides in person response, including but not limited to medical advocacy, to victims as needed. Serves victims in crisis as needed.

Examples Of Duties And Responsibilities:
 Serves as confidential receptionist and intake coordinator.
 Coordinates initial intake; screens for eligibility;
 Reviews intake forms for accuracy and completeness of information; schedules appointments with staff as necessary.
 Assists the public or other agencies by phone or in person; determines nature of business; provides general assistance and handouts within scope of knowledge and authority or refers to appropriate individual.
 Receives incoming calls; screens and routes calls to appropriate individuals or departments; takes and routes messages; provides basic information within scope of knowledge and authority.
 Receives and distributes incoming mail; as directed, prepares outgoing mail for program; monitors postage stamp inventory.
 Types and distributes a variety of correspondence and documents; proofreads all work for grammatical composition and spelling; makes copies and collates for appropriate distribution.