Client Services Manager (Social Worker Manager)
Redwood Coast Regional Center. Respecting Choice in the Redwood Community.
Position Announcement (This is not a job description) Client Services Manager
Under the direction of the Director of Client Services,the Client Services Manager oversees the recruitment, hiring, training and leadership of Service Coordinators and Unit Assistant; assigns, schedules, coordinates and evaluates their work. Ensures effective implementation of State/Federal/Agency policies and procedures by staff under his/her supervision; works collaboratively with other agency departments and community entities; participates fully in important teams affecting the agency and staff.
Minimum Requirements:
Education/Experience: A master’s degree from an accredited college or university in a social or human services field is preferred with four years of increasingly responsible experience in a human services field preferably in a case-carrying or client contact position, or a bachelor’s degree in a social or human services field with six years increasingly responsible full-time paid experience in human services with a case-carrying or client contact position. Supervisory experience in a human or social service system and experience in the provision of services to persons with developmental disabilities is preferred, and mandatory for persons with a bachelor’s degree.
Knowledge and Abilities: Knowledge of the principles of providing case management services, Person Centered planning, ability to provide effective leadership, coaching, great organizational skills, good decision-making skills, good verbal and written communication skills, provide training and mentoring to Services Coordinators and other staff, ability to establish effective and supportive working relationships with vendors and other service providers, knowledge of personnel laws and best practices, general computer literacy with Microsoft software and data base software. Travel, including overnight trips is required for this position.
This position requires reliable transportation, possession of a valid driver’s license, minimum insurance requirements prescribed by law or ability to provide for independent transportation. Background check will be required prior to employment.