2-1-1 Information & Referral Specialist

Permian Basin Workforce   Odessa, TX   Full-time     Administration / Clerical
Posted on February 11, 2021

2-1-1 Information & Referral Specialist

Accepting applications for the position of Information and Referral Specialist. Position is responsible for responding to phone inquiries for information regarding community services, providing appropriate referrals to individuals and community organizations, maintaining caller records in database system, and conducting follow-up to determine outcomes and effectiveness of referral(s). Minimum qualifications: high school degree or equivalent, bilingual (English and Spanish) preferred, and eligible to take Alliance of Information and Referral Systems Certification exam within 18 months of employment. Position requires good customer service, excellent telephone etiquette skills, and computer skills.

Permian Basin Workforce Board is an equal opportunity employer with equal opportunity programs. Auxiliary aids and services available upon request to individuals with disabilities.