Customer Service Representative
Penco Products, Americas leading supplier of storage products and material handling solutions in Greenville N.C. is now hiring for Customer Service Representatives.
Customer Service Representative I Essential Duties and Responsibilities
*Receives and responds to in-bound customer inquiries via phone, email, and fax.
*Manages orders from purchase order acceptance to post delivery. Partners with various departments to resolve shipping and delivery issues.
*Partners with Distributors and District Sales Managers to ensure purchase order information is complete and clear of errors.
*Execute and review claims and return requests per Penco guidelines. Seek authorization and approvals where applicable.
*Build trust with our customer base.
*Build relationships with our Distributors and District Sales Managers.
*Participate in process improvement events, cost-reduction efforts, and service improvement initiatives.
*Perform other duties as assigned.
Education and/or Experience
*High School diploma required, 2-4-year degree preferred.
*1-3 years experience in Customer Service or Supply Chain functions.
*Experience with working with cross-functional teams.
*Performs as a solid team player. Consistently demonstrates a positive and cooperative attitude.
*Provides world class service to both internal and external customers
EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor
As published in the Rocky Mount Telegram