Customer Service Representative

Penco Products   Hamilton, NC   Full-time     Call Center / Customer Service
Posted on March 11, 2020

Penco Products, Americas leading supplier of storage products and material handling solutions in Greenville N.C. is now hiring for Customer Service Representatives.

Customer Service Representative I Essential Duties and Responsibilities

*Receives and responds to in-bound customer inquiries via phone, email, and fax.

*Manages orders from purchase order acceptance to post delivery. Partners with various departments to resolve shipping and delivery issues.

*Partners with Distributors and District Sales Managers to ensure purchase order information is complete and clear of errors.

*Execute and review claims and return requests per Penco guidelines. Seek authorization and approvals where applicable.

*Build trust with our customer base.

*Build relationships with our Distributors and District Sales Managers.

*Participate in process improvement events, cost-reduction efforts, and service improvement initiatives.

*Perform other duties as assigned.

Education and/or Experience

*High School diploma required, 2-4-year degree preferred.

*1-3 years experience in Customer Service or Supply Chain functions.

*Experience with working with cross-functional teams.


*Performs as a solid team player. Consistently demonstrates a positive and cooperative attitude.

*Provides world class service to both internal and external customers

EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor

As published in the Rocky Mount Telegram

Penco Products

Hamilton , NC