Technical Support EngineerPANASAS INC.
Technical Support Engineer
Panasas, Inc. seeks a Technical Support Engineer to work in Pittsburgh, PA, to be responsible for providing high-level technical support for our distributed NAS storage products. Specific duties include: (i) performing problem assessment, interactive hardware and software troubleshooting, and system configuration; (ii) leading customers through troubleshooting to problem resolution; (iii) identifying defective parts and authorizing their return to service for repair; (iv) identifying and logging hardware and software bugs; (v) working collaboratively with both customers and other Panasas engineers to resolve product issues; and (vi) providing expert advice on Panasas' technical service offerings and storage products, as well as distributed architectures and global parallel file system.
Must have a Bachelor’s degree in Electrical Engineering, Computer Science, Telecommunications, Information Systems, or a directly related academic discipline plus one (1) year of experience in a related position.
One (1) year of required experience must be in direct customer service, either in pre or post-sales environments, resolving technology-related problems and must include one (1) year with each of the following: (i) a CRM system (such as Siebel, Peoplesoft, Clarify, Salesforce, BMC Remedy, or Netsuite); (ii) programming in a language such as C, C++, PERL, or TCL; (iii) navigating and troubleshooting a Linux system; and (iv) using A Unix, BSD, Linux, System V, or Solaris operating system.