Office Rep Inc

Marysville , CA

Customer Services Representative

Office Rep Inc
Marysville, CA Full-time
Posted on May 9, 2019

Customer Services Representative

Job Description: Customer Service Center

*Answer incoming calls from customers needing assistance in a variety of areas.
*Fulfill customer service functions.
*Answer questions, give explanation, and solve problems for customers.
*Complete special projects as assigned.   

Job Duties:

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.

Office Representative Inc Marysville area preferred. 

We are an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.