Student Program Coordinator #2200274S

New Mexico State University   Las Cruces, NM   Full-time     Education
Posted on April 27, 2022
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Requisition Number 2200274S
Classification Title Student Program Coordinator
Position Job Title Student Program Coordinator
College/Division Chancellor Office
Department 440410-Digital Learning
Position Number 716410
Internal or External Search External - Open to all applicants
Appointment Full-time Equivalency 1.0
Reports To Position Title Marketing Communications Spec
Target Hourly/Salary Rate 15.43
Pay Level 06
Pay Base Hourly

Recruitment Summary
New Mexico State University is a comprehensive land-grant institution of higher learning accredited by the Higher Learning Commission of the North Central Association of Colleges and Universities. An active research university, NMSU anchors the southern end of New Mexico’s Rio Grande Research Corridor, exceeding $140 million in research and public service expenditures. NMSU is classified as a Hispanic-serving institution by the federal government with a total minority enrollment over 48%. Home to the state’s NASA Space Grant Program, NMSU is located in Las Cruces, which features desert mesas, the farmlands of the Rio Grande Valley, and the Organ Mountains, an extension of the Rocky Mountain chain. The University is committed to building a cultural diverse educational environment.

Job Duties and Responsibilities
Supports NMSU Online enrollment efforts by serving as the first point of contact for prospective NMSU Online students. Responsible for conducting outbound telephone calls, text, and e-mails to inquiring students. Serves as the liaison between prospective students and admission representatives. Proactively respond to prospective student inquiries and schedule appointments for admission representatives following established communication plan guidelines and protocol. Responsible for maintaining accurate reporting of student inquiries. Assist with call campaigns and other department initiatives.

Classification Summary
Provides academic, financial aid/scholarship, financial literacy, and advisement services to targeted student populations. Plans, develops, and implements community outreach activities and/or campus recruitment and/or retention programs.

Classification Standard Duties
Answers student inquiries and resolves problems related to curriculum and course prerequisites, referring to catalogues, written course descriptions, and other appropriate sources. Coordinates with other organizational units to process admission and graduation requests and to aid in resolution of academic problems. Prepares form letters, individual letters, and information packets in support of group and/or individual recruitment efforts; attends and participates in individual and group orientation and other information dissemination sessions. Plans, develops, and implements community outreach activities for underrepresented student populations. May conduct recruitment activities for targeted student populations. Coordinates retention activities including student mentor programs, tutor services, personal counseling, and study skills workshops; plans, develops, and coordinates special events. May assist and/or prepare grant proposals to fund student programs and services. Performs miscellaneous job-related duties as assigned.

Knowledge
Knowledge of student recruitment and retention issues. Knowledge of a range of recruitment strategies and techniques. Knowledge of targeted recruitment principles, procedures, and resources. Knowledge of student outreach services and activities.

Skills
Records maintenance skills.

Abilities
Ability to communicate effectively, both orally and in writing. Ability to develop and implement recruitment plans. Ability to analyze and solve problems. Ability to plan community outreach projects. Ability to analyze course prerequisites, certification, and/or curriculum/graduation requirements. Ability to coordinate and organize meetings and/or special events. Ability to design and develop recruitment plans. Knowledge of community outreach practices.

Required Education
Bachelor’s degree in a related field.

Required Experience
No previous work experience required.
Equivalency An Associate's degree and two (2) years of related experience; or, four (4) years of related experience may substitute for the Bachelor's degree.

Preferred Qualifications
Required Certification/License

Special Requirements
Other Departmental Requirements
Standard Work Schedule Standard (Monday-Friday, 8-5)