IT Customer Liaison - Entry to Experienced Level (MD and TX Locations)

National Security Agency   Fort Meade, MD   Full-time     Information Services / Technology (IT)
Posted on September 1, 2023
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In support of a customer's mission, Information Technology (IT) Customer Liaisons incorporate the customer's process and technology needs into the enterprise mission planning and execution space. If you want to develop solutions and be a part of cutting edge innovations; join our team of experts! Help protect national security interests as part of the world's most advanced team of technical professionals! The responsibilities of an IT Customer Liaisons include: - Defining, interpreting, documenting, and prioritizing customers' technical requirements. - Preparing operational, functional, and technical requirement documentation. - Identifying opportunities to improve customers' capabilities by monitoring developments that indicate evolving customer technical needs and providing information about new and enhanced technical capabilities. - Providing timely and accurate customer-centric information regarding capabilities activities that may affect customer operations. - Creating partnerships that promote interoperability and consolidate IT resources. - Relaying customer feedback to appropriate IT manager. - Develop and maintain customer relationship and communication throughout the customer lifecycle and serve as the primary point of contact between the organization and customer.
The ideal candidate is someone with a desire for continual learning and who possesses strong communication (oral and written), problem-solving, analytic, interpersonal skills, is motivated, accountable, detail-oriented, customer service & requirements oriented, able to work effectively (independently and/or within teams) across functional areas in a collaborative environment, able to manage multiple tasks with competing timelines and deliverables, and experience in one or more of the following areas is preferred: Systems Administration, Network Administration, Network Traffic Analysis, Network Design, Operational Technology (ICS/SCADA, etc.), Reverse Engineering, scripting, programming, IT support or management, project management, requirement analysis or Systems Engineering.
Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position. Salary range varies by location and work level. This position is hiring for Maryland and Texas. Salary Range: $47,297 - $183,500 (Entry, Full Performance, Senior, Expert levels) Work Schedule: Maryland- Monday through Friday, with a basic 8 hr/day work requirement (flexible). Texas Only - Alternative Work Schedule 6 - a rotating Days-Mids shift based on the Office of the Director of National Intelligence (ODNI) schedule consisting of 12 hour shifts (0600-1800 and 1800-0600) and two weeks of straight days every eight weeks.
NSA is in search of Computer Science professionals to solve complex problems, test innovative approaches and research new solutions to storing, manipulating, and presenting information. We are looking for you to apply your computer science expertise to projects that seek to create new standards for the transformation of information. If you want to develop technologies and tools and be a part of cutting edge innovations; join our team of experts! Help protect national security interests as part of the world's most advanced team of computer science professionals!
U.S. Citizenship is required for all applicants. NSA is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph. Due to time sensitive communications regarding your application, please ensure your spam filters are configured to accept email from Please review the job posting thoroughly to ensure you meet the described qualifications and are aware of all associated requirements. To apply for this position, please click the 'Apply' button located at the top right of this posting. After completing the application for the first time, or reviewing previously entered information, and clicking the 'Submit' button, you will receive a confirmation email. We encourage you to apply as soon as possible, as job postings could close earlier than the closing date due to sufficient number of applicants, or the position is no longer available. You may be asked a series of questions depending on the position you apply for. Your responses will be used as part of the application screening process and will assist in determining your eligibility for the position. Be sure to showcase within your resume those experiences relevant to this position. Failure to provide the required information or providing inaccurate information will result in your application not being considered for this position. Only those applicants who meet all position qualifications, may be contacted to begin employment processing. Please remain diligent in monitoring email and your SPAM folder. Reasonable accommodations may be provided to applicants with disabilities during the application and hiring process where appropriate. Please visit our Diversity link for more information. This position is a Defense Civilian Intelligence Personnel System (DCIPS) position in the Excepted Service under 10 U.S.C. 1601. DoD Components with DCIPS positions apply Veterans' Preference to eligible candidates as defined by Section 2108 of Title 5 USC, in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you may be asked to submit documents verifying your eligibility.
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The National Security Agency (NSA) is part of the DoD Intelligence Community Defense Civilian Intelligence Personnel System (DCIPS). All positions in the NSA are in the Excepted Services under 10 United States Codes (USC) 1601 appointment authority.