Guest Service Agents

Lions Square Lodge
Vail, CO Full-time
Posted on June 1, 2019

Lion Square Lodge by Wyndham Vacation Rentals is currently hiring for Seasonal Guest Services Agents! 

The Guest Services Agent is responsible for answering all guest inquiries, complaints and requests. The guest services dept is the central communication hub for the efficient operation of the property

Job Duties

  • Book reservations for guests and owner, process check-in/check-out of guests, collect rent money, process any guest credits and/or charges, etc.
  • Act as advocate for guests during their stay including efficient processing of all guest inquiries and/or complaints to appropriate personnel in order to maintain the highest level of guest satisfaction during their stay.
  • Responsible for key control and preparing bank audits.
  • Perform clerical duties such as typing, filing, recording, mailing, and computer data input processing as necessary.

Qualifications

Qualifications

  • Ability to multi-task and work in a fast paced environment.
  • Excellent customer service skills.
  • Education: High School diploma or equivalent required.
  • Experience: Telephone marketing/sales experience.

We are an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.