Library Special Services Coordinator

Leon County BOCC   Tallahassee, FL   Full-time     Human Resources
Posted on November 22, 2021
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Salary: $30,947.28 - $51,064.00 Annually

Location: Main Library - 200 West Park Ave. Tallahassee, FL
Job Type: Career Service Full Time
Department: Office of Library Services
Job Number: 086A-21
Closing: 11/26/2021 11:59 PM Eastern

General Description of Duties

Initial salary may be up to 15% above the minimum salary based on verified related education, experience, and training above the minimum requirements.  
Note:  The emphasis of this position is on Library Exhibitions.


Initial salary may be up to 15% above the minimum salary based on verified related education, experience, and training above the minimum requirements.
The primary function of this position is to support direct services to youth and adult patrons, and support the library's exhibition and programming efforts..
NOTE:  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.  The Job Description Questionnaire (JDQ) reflects a more detailed description of the position. Neither the   job description nor the JDQ constitutes an employment agreement.  Both are subject to change as the needs of the County and requirements of the job change.
Provides Collection Access Guidance and Information Service. Provides patron assistance in using the online catalog, placing hold requests, and other online library account features. Assist patrons in locating library materials and offer alternative services when item is not found (hold request, purchase request, and Interlibrary Loan). Assist patrons with answers to informational questions in person, by telephone and electronically; refers more complex questions to Information Professional or Supervisor. Performs collection maintenance activities such as collection promoting displays; deselecting outdated, non-circulating and damaged materials from the collection and processing them to be removed from the library’s database.
Provides assistance with public access computers and other technology. Assist and provide instruction to patrons in the use of personal computers, software applications, printers, public access computers, and downloadable materials. Make sure computers are clean and functioning properly. Troubleshoot and resolve hardware and software problems as they occur and/or instruct patrons so that they can resolve their own problems. Communicate issues with TSC as needed. Schedule use of presentation equipment, laptops and peripheral equipment; instruct patrons and staff in proper use of equipment and maintain equipment. Maintains current awareness of and familiarity with new software programs, electronic resources, computer equipment and downloadable media through training, webinars, workshops, tutorials, et cetera.
Coordinates the Library's exhibition efforts.  Assists with identifying funding opportunities and works with the Library’s Grants and Contracts Manager to secure funding related to exhibitions and affiliated performances. Builds and maintains partnerships with local organizations supporting Library exhibition efforts. Promotes Library exhibitions ad exhibition opportunities to the community.  Coordinates exhibiting artists, performers and volunteers. Makes sure all applications and contracts are completed and archived. Oversees installation and deinstallation of exhibits, including creating signage.
Handles programming and community outreach. Plans, markets and implements an array of programs for children, teens, families and/or adults supporting the library’s four focus areas: Literacy and Lifelong Learning; Business & Workforce Development; Civic & Community Engagement; Arts & Humanities. Provide computer training and assistance to the public and staff, one-on-one or in groups, on the use of electronic resources (including but not limited to, SIRSI online catalog, library databases, and the Internet). Provide community outreach services through presentations promoting literacy and library use. Conduct library presentations and tours.
Engage in professional development. Participates in at least two professional development activities or workshops. Participates in other professional development activities as required by Library or Leon County BOCC. Participates in program and agency meetings, as required or requested.
Performs other duties as assigned.
Position requires creativity and independent judgment to interpret and enforce library and County policies. Position requires a proactive employee to make appropriate and reasonable decisions regarding patrons of a diverse population. Employee must be able to multi-task and adhere to a schedule, including meetings, public service shifts, and project deadlines. Employee must also be able to assess and resolve library user and staff problems. Work requires some ingenuity.
Supervision Received
Employees assigned to this position duties are generally defined and require significant independent judgment in determining work methods for the accomplishment of desired results. Employee must be autonomous.
Supervision of Others
Contacts are with people inside and outside the organization for the purpose of providing, exchanging, and receiving information.
Personal computer; word processing, spreadsheet, and data base software, SIRSI Library System; adding machine/basic calculator; copier/scanner/printer.
Work is performed in a library and involves desk work, standing and walking or work maybe performed in a book mobile where work involves operating a vehicle, standing, walking, sitting, stooping, reaching, and lifting, and pushing/pulling over 50 pounds.
Knowledge of customer services practices in a library setting. Ability to train and communicate effectively with others. Knowledge of English grammar, spelling, and punctuation. Knowledge of PC and computer software. Ability to be punctual and dependable.
Requires graduation from an accredited four year college or university with a Bachelor's degree and two years of related work experience. A Master's degree is preferred.
Possession of a valid Class "E" State of Florida Driver's License with a favorable driving record at the time of employment.
Formal application, rating of education and experience; oral interview and reference check, and drug testing.
FLSA STATUS:   Non-Exempt.  Work involves handling the Library's Book Hauler where the employee typically performs paraprofessional library activities.