Customer Service Representatives

LEE ENTERPRISES TULSA CALL CENTER   Tulsa, OK   Full-time     Call Center / Customer Service
Posted on November 17, 2020

Lee Enterprises is seeking experienced Full-Time Customer Service Representatives to join our fast-paced call center located in downtown Tulsa! Potential shifts would be scheduled during operating hours of 7:00am to 5:00pm Monday-Friday and 6:00am to 11:30am on Saturday and Sunday.

Opportunity for you to work from home after 3 months.

What you will be doing:

•Answering phones with polite, courteous and professional manner

•Address everything from billing to delivery to digital

•Ask probing questions to identify customer issue or concern

•Knowing when to escalate an issue or concern

•Provide online support for current print and digital subscribers

•Handle all calls with customers so that the customer is 100% satisfied when the call ends

•Maintain customer satisfaction ratings outlined in company policy

•Meet or exceed minimum performance standards outline in company policy

Ideal candidates will have:

•High school diploma or equivalent

•Superior phone etiquette skills

•Excellent verbal and written communication skills

•Ability to multi-task while maintaining on-call accuracy

•Familiarity in Outlook and Word

•Ability to sit for extended period of time

•Willingness to work flexible schedule including day, evening, weekends and holidays

•Ability to type 30 WPM without errors

•At least 1 year experience in customer service preferred

Come join Lee Enterprise's team in servicing customers nationwide, a seat is waiting for you!

Lee Enterprises is an equal opportunity employer