Member Experience Manager

lake trust credit union   Midland, MI   Full-time     Other
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Posted on June 17, 2020

Lake Trust Credit Union is looking for a Member Experience Manager who is passionate about leading other to deliver the Best Member Experience. The team member will be committed to demonstrating Lake Trust Core Values and delivering a Brand Promise experience to both internal and external members. The Member Experience Manager is responsible for maintaining operational excellence of a full service branch office, including operations, lending, product sales, member service, security and safety in accordance with the Credit Union’s objectives. This individual is expected to meet or exceed branch sales and service goals through coaching team members to build and enhance member relationships. This person will look for opportunities to make a difference in the communities served by Lake Trust.

What You’ll Bring

• BA/BS or equivalent management experience required.

• Three-Five (3-5) years’ leadership experience.

• Proven passion for developing and leading people.

• Demonstrated ability to think critically, independently and creatively to develop strategies and solutions.

• Excellent problem-solving and communication skills.

• Ability to adapt to changing priorities and environment.

• Results focused with demonstrated strong sales skills and a track record for sustained measurement of outcomes

• Ability to develop and motivate staff.

• Proven ability to support a strong member service culture.

• Ability to maintain a high degree of confidentiality.

Lake Trust Credit Union is an Equal Opportunity Employer