Infrastructure Engineer #200022569
Infrastructure Engineer (200022569) Jersey City, NJ.
Duties: Execute changes across infrastructure servers and applications. Review process and procedures, identifying and implementing improvements. Document processes and procedures. Perform system checks to ensure “ready-for-business”. Drive escalations, incident tracking and resolution. Collaborate with Engineering, Implementation and Operations on testing and certification of systems including hardware, software and firmware to ensure operational readiness. Define priority 1 incident and change windows for low, medium, and high risk changes. Participate in technical service review calls with vendors and EUS partners. Support model documentation inclusive of network diagrams and run books. Contribute to monthly score card representing analysis of the team’s work, ensuring SLA are met. Liaise with senior leadership for high profile incidents and changes in multimedia environment. Ensure live monitoring of Video Streaming Services during high profile events such as town halls and other senior executive events. Responsible for problem tickets and holding other teams accountable for resolution.
Minimum education and experience required: This position requires five (5) years of experience in the job offered or five (5) years of experience as a Webcast Engineer, Multimedia Operations/Engineer, AV Support, or related occupation. The employer will accept a Bachelor’s degree in any field and three (3) years of experience in lieu of no degree and five (5) years of experience.
Skills Required: This position requires three (3) years of experience with the following skills and technologies: integrated AV Components; Creston Digital Media Platform; Creston Pro Series Controllers and Surfaces; Polycom sound structure; flat panel and projection display devices; Smart board collaboration products; digital audio and video standards, and associated connection/wire types; digital signage solutions; ITIL framework and application of best practices; network data, voice, and unified communication product line; conferencing components including Acano, Bluejeans and other cloud services; video streaming platform and components including Qumu VCC, Qumu VNE, Nexidia, Dashboard, iHub, Vantage, and Qumu UCG; web streaming delivery protocols, audio and video encoding technology, content delivery,TV/cable digital distribution solutions, or Vbrick; SIP; TIP; H.323; RTSP; HLS; and Multicast.
EOE, AAE, M/F/D/V. JPMorgan Chase & Co. All rights reserved.