Technical Applications Scientist
Provides technical direction and support to customers on operation and maintenance of company products. Serves as customer contact on technical and service-related problems. Demonstrates uses and advantages of products. Works closely with sales and marketing, QA/QC, research and development to address customer concerns, determine corrective action and customer follow-up. May be responsible for a designated region.
- Professionally, efficiently and conclusively triage, troubleshoot and resolve customer’s technical questions
- Assist customers with the design and interpretation of gene expression, genotyping and “Next-Generation” sequencing experiments
- Provide technical guidance regarding the choice and use of the appropriate Illumina product to existing and prospective customers
- Assist customers with the selection of SNPs for custom genotyping projects by utilizing public and private sources and proprietary software applications
- Triage and dispatch issues requiring field support to Illumina Engineers and Applications Scientists
- Log and manage customer issues using Illumina’s issue-tracking database
Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.
- Hands-on laboratory experience using, developing or troubleshooting a wide range of molecular biology protocols such as PCR, sequencing, gene expression analysis, genotyping, and related procedures
- Teaching experience desirable
- Excellent analytical, problem solving and interpersonal skills required
- Outstanding written and verbal communication and training skills a MUST
- Experience working in any service role desired
All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.
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