Case Worker

Housing Authority San Buena Ventura   Ventura, CA   Full-time     Social Service
Apply Now
Posted on July 9, 2021

The Housing Authority of the City of San Buenaventura

Equal Opportunity Employer

Case Worker

Biweekly Salary $2,231.46 –$2,786.79

DEFINITION:

Under direct supervisor and general administrative direction provided by the Community Services Manager, this position interviews clients and families and coordinates and plans programs and activities to meet their social and emotional needs. Provides crisis intervention and assists families in understanding the implications and complexities of life situations and their impact. Performs a variety of technical tasks relating to the assessment of needs and the coordination of supportive services, establishing, developing and maintaining business relationships with other agencies.

JOB CHARACTERISTICS:

Responsible for performing social work assessments and interventions as needed for residents. This position is dedicated to resident and family centered care that values personal self-determination, skilled at managing multiple priorities at once, and engaging in creative, compassionate and ethical problem-solving.

ESSENTIAL FUNCTIONS STATEMENT- The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and or skills required. Management reserves the rights to add, modify, change, or rescind the work assignments of different positions.

Essential duties may include but are not limited to the following:

  1. Undertakes assessments to evaluate the social, physical, and mental well-being of residents through in-home visits and interviews.
  2. In-home visits to assess the living conditions of residents in crisis.
  3. Determines extent of resident need(s) and develops a Care Plan to meet those needs.
  4. Collaborates with caregivers, physicians, nursing services, mental health providers, social service providers, police, and other departments and representatives of other service agencies to develop service plans, evaluate and monitor cases.
  5. Makes referrals and coordinates services as necessary to complete individual Care Plans.
  6. Conducts regular case reviews and ensures seamless transition between and across services.
  7. Provides short-term preventative or crisis mental health case management and counseling to residents.
  8. Provides advocacy, translation, and direct assistance to facilitate access to resources.
  9. Prepares and maintains case records, reports, computerized information, and responds to/follows up on requests for information in a timely manner.
  10. Improves or establishes new connections with a variety of available community services and mobilizes the involvement of this support network.
  11. Coordinates with other internal departments, as necessary, to resolve complaints and inquiries and relays information and/or resolution to the appropriate party.
  12. Maintains strong community relations by demonstrating positive public relations and projecting a strong image of the Housing Authority and its residents.
  13. Understands and ensures compliance with all governing regulations, codes and laws, and cooperates with federal, municipal, and community agencies.
  14. Case management principles.
  15. Research and documentation skills.
  16. Principles of business letter writing and basic report presentations. Proper grammar, spelling, punctuation, and composition of client and agency letters.
  17. Modern office procedures, business mathematics application, and statistical recordkeeping methods.
  18. Operation of standard office equipment.
  19. Basic organization, rules, and regulations.
  20. Be resourceful and patient, with strong appropriate boundaries when working with residents.
  21. Maintain a sense of surroundings to assure personal safety.
  22. Experience frequent interruptions and work under pressure with multiple priorities and with minimum supervision as necessary.
  23. Exercise initiative and independent judgment that demonstrates quality customer services, good business sense, creativity, and as part of a team.
  24. Maintain the mental capacity to make sound judgments and the physical capacity to effectively perform the duties as assigned.
  25. Deal objectively and effectively with tenants having diverse socioeconomic, cultural, and educational backgrounds, and promote their advancement.
  26. Compose clear, complete, accurate and concise correspondence and reports independently using correct grammar, syntax, punctuation and spelling.
  27. Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize work, set priorities, and meet critical time deadlines.
  28. Work with a high degree of self-motivation and initiative.
  29. Deal diplomatically and sensitively with clients, other agency representatives, local community agencies, law enforcement personnel, and the general public.
  30. Maintain the utmost confidentiality of all information.
  31. Understand and implement oral and written instructions and make sound decisions.
  32. Establish and maintain effective working relationships with those contacted in the course of work.
  33. Communicate clearly and concisely, both orally and in writing.
  34. Operate a personal computer using various Windows-based applications and related programs, including standard, as well as proprietary software.

QUALIFICATIONS:

Knowledge of:

  • Case management principles.
  • Research and documentation skills.
  • Principles of business letter writing and basic report presentations. Proper grammar, spelling, punctuation, and composition of client and agency letters.
  • Modern office procedures, business mathematics application, and statistical recordkeeping methods.
  • Operation of standard office equipment.
  • Basic organization, rules, and regulations.

Ability to:

  • Be resourceful and patient, with strong appropriate boundaries when working with residents.
  • Maintain a sense of surroundings to assure personal safety.
  • Experience frequent interruptions and work under pressure with multiple priorities and with minimum supervision as necessary.
  • Exercise initiative and independent judgment that demonstrates quality customer services, good business sense, creativity, and as part of a team.
  • Maintain the mental capacity to make sound judgments and the physical capacity to effectively perform the duties as assigned.
  • Deal objectively and effectively with tenants having diverse socioeconomic, cultural, and educational backgrounds, and promote their advancement.
  • Compose clear, complete, accurate and concise correspondence and reports independently using correct grammar, syntax, punctuation and spelling.
  • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize work, set priorities, and meet critical time deadlines.
  • Work with a high degree of self-motivation and initiative.
  • Deal diplomatically and sensitively with clients, other agency representatives, local community agencies, law enforcement personnel, and the general public.
  • Maintain the utmost confidentiality of all information.
  • Understand and implement oral and written instructions and make sound decisions.
  • Establish and maintain effective working relationships with those contacted in the course of work.
  • Communicate clearly and concisely, both orally and in writing.
  • Operate a personal computer using various Windows-based applications and related programs, including standard, as well as proprietary software.

EDUCATIONAL/CERTIFICATION REQUIREMENTS:

Any combination of experience and education that would be likely to provide the required knowledge and abilities could be qualifying, as determined by the Agency. A typical way to obtain the knowledge and abilities would be:

  • High School diploma and;
  • Bachelor’s degree in social work, psychology, or sociology.
  • Master’s degree or MBA in social work preferred.
  • Must have at least two-year’s experience in social work and working with low-income residents.

PHYSICAL DEMANDS ON THE POSITION: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions (may) require maintaining physical condition necessary for sitting, standing, walking, reaching above and below shoulder heights, climb stairs, bend and stoop, crawl, kneel and use hands, arms and legs for dexterity and balance for prolonged periods of time in an indoor office environment. Must have vision to read printed material and a computer screen; and hearing and speech to communicate verbally in person and in writing, before groups, and over the telephone. Must stoop, kneel, reach, stretch, bend, pull drawers open and closed to retrieve and file information. Occasionally lift, carry, push, and pull materials and objects up to 25 – 50 lbs. with the use of proper equipment. Have excellent hand strength and the manual dexterity to operate keyboard equipment, pull and push such objects as file drawers, and similar office equipment and supplies. The noise level in the work environment is usually moderate, and hearing of normal conversation is required.

Special Requirements:

  • Must have access to an automobile or other means of transportation, when and if required to travel on Housing Authority business.
  • Bilingual skills in English and Spanish are desirable.
  • Position may require evening, weekend, and overtime as needed.
  • Must possess current automobile insurance in accordance with California law and, a valid California driver’s license, including a driving record acceptable to the Agency’s insurance carrier standards.
  • Must be insurable by the Housing Authority’s insurance carriers.
  • Provide proof of US citizenship or, if an alien, either lawful admission for permanent residence or authorization for appropriate work by the Immigration and Naturalization Service.

Must submit a completed application, and if offered the positon, you must submit a disclosure form, and driver record form to be considered for position

FILING DEADLINE 4 pm July 29, 2021