Guest Service Agent

Holiday Inn Express and Suites
Lexington, KY Full-time
Posted on June 8, 2019
The Guest Service Agent is responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Greets, registers, and assigns rooms to guests. Handles confidential information, including guest records, with a high degree of integrity. Promptly and effectively deals with guest requests and complaints. Answers and routes calls as appropriate; takes guest messages with accuracy. Responsible for cash drawer contents and transactions during shift. Maintains accurate records including cash flows, registration cards, reservation cards, and property walks. Answers inquiries pertaining to hotel services, registration of guests, and travel directions. Offers and properly handles requests for wake-up calls. Records pertinent guest information in the pass on log. Ensures common area/lobby is clean. Equal Opportunity Employer, with above average pay,The Guest Service Agent is responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.Greets, registers, and assigns rooms to guests.Handles confidential information, including guest records, with a high degree of integrity.Promptly and effectively deals with guest requests and complaints.Answers and routes calls as appropriate; takes guest messages with accuracy.Responsible for cash drawer contents and transactions during shift.Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.Answers inquiries pertaining to hotel services, registration of guests, and travel directions.Offers and properly handles requests for wake-up calls.Records pertinent guest information in the pass on log.Ensures common area/lobby is clean.Equal Opportunity Employer, with above average pay