Heartland Works, Inc. Receptionist at the Topeka Workforce Center
Job Summary: A Workforce Center Front Desk Receptionist introduces customers to the Workforce Center’s services, orients them on these services, answers the phones as needed, and ensures the customer receives services in a friendly and professional manner.
Duties: The Receptionist professionally greets and assists customers who may include employers, jobseekers, Workforce Center partner staff, board members and politicians. Uses conversational skills and exercises common sense to accurately determine customers’ requests or needs and does so by listening to the customer, asking appropriate questions and making the proper referrals. The Receptionist uses correct grammar and etiquette to greet potential internal and external customers of the Workforce Center. It is important the Receptionist convey to customers every attempt is being made to answer their questions and meet their needs within the scope of the Workforce Center authority and responsibility. At all times, the Receptionist maintains a customer-friendly and professional demeanor that conveys a desire to serve all customers. The Receptionist is responsible for informing customers of the various services available through the Workforce Center; therefore, a thorough working knowledge of the partners and their services is required. The Receptionist must work closely with all workforce center staff to ensure that information being given to customers is current and accurate. The Receptionist ensures that applicants have registered, completed company applications, assessments or any other required document. The Receptionist maintains an organized front desk and assists in keeping other workspaces in the Workforce Center clean. The Receptionist will assist with answering phones as needed and other duties as assigned.
Supervisory Responsibilities: This job has no supervisory responsibilities.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Maintains confidentiality.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar.
Teamwork - Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
Quality - Demonstrates accuracy and thoroughness.
Quantity - Meets productivity standards.
Adaptability - Adapts to changes in the work environment.
Attendance/Punctuality - Is consistently at work and on time.
Dependability - Follows instructions, responds to management direction.
Education and/or Experience: High school diploma or GED; or up to one year related experience or training; or equivalent combination of education and experience.
Language Skills: Ability to read and comprehend instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills: To perform this job successfully, an individual should have knowledge of Contact Management systems, be proficient in Word, Excel, PowerPoint, and have the ability to pick up on new software quickly.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in this environment is moderate and the pace varies depending on the employers, partners, and customers utilizing the workforce center.
Certificates, Licenses, Registrations: Dependable transportation to worksite is required.
Travel: Occasional travel may be required.