Customer Service (REMOTE)

Grit Productions and Expositions   Houston, TX   Full-time     Call Center / Customer Service
Posted on July 5, 2024

As a Customer Service Representative (Entry Level), you will be the first point of contact for our customers, providing assistance and support to ensure a positive experience. This role is ideal for individuals who are passionate about helping others, have excellent communication skills, and are eager to learn and grow in a dynamic environment.


1.⁠ ⁠Providing Product/Service Information: Educating customers about our products and services, including features, benefits, pricing, and promotions, to help them make informed purchasing decisions.

2.⁠ ⁠Resolving Customer Complaints: Investigating and resolving customer complaints and issues effectively, escalating complex problems to appropriate departments or supervisors when necessary.

3.⁠ ⁠Maintaining Customer Records: Updating customer information in the database accurately, documenting interactions and transactions, and ensuring confidentiality and security of customer data.

4.⁠ ⁠Collaborating with Team Members: Working collaboratively with other customer service representatives and departments to resolve customer issues efficiently and improve overall service quality.

5.⁠ ⁠Adhering to Policies and Procedures: Following company policies, procedures, and guidelines for customer service delivery, including compliance with regulatory requirements and quality standards.

6.⁠ ⁠Continuous Learning and Development: Actively participating in training sessions, workshops, and skill development programs to enhance product knowledge, communication skills, and problem-solving abilities.



•⁠ ⁠Excellent communication skills, both verbal and written, with a professional and courteous demeanor.

•⁠ ⁠Strong interpersonal skills and the ability to build rapport and trust with customers.

•⁠ ⁠Good problem-solving skills and the ability to remain calm and composed under pressure.