Customer Service Representative

Government Scientific Source Inc, GSS
Reston, VA Full-time
Posted on June 8, 2019

Customer Service Representative

Government Scientific Source Inc, GSS, an innovative small-business distributor of scientific instruments and laboratory products to the Federal government, is seeking a CSR to support our growing Customer Service and Account Management Department.

Job Duties (include but are not limited to):

  • Respond to customer inquiries via phone and email.
  • Manage multi-line phone system.
  • Research product information for customer accounts.
  • Enter customer orders for processing in Microsoft Dynamics Navision.
  • Resolve customer issues and provide status of outstanding orders.
  • Complete ad hoc tasks as assigned.

Job Qualifications:

  • Demonstrated commitment to customer service.
  • Ability to prioritize tasks and perform under pressure in a team-based environment.
  • Proficient in the use of Microsoft Outlook, Word, and Excel.
  • Organized, detail-oriented, and able to multi-task with emphasis on time management.
  • Excellent verbal and written communication skills.
  • College degree preferred.

Hiring Location: Reston, VA

GSS offers excellent benefits including health insurance, FSA/DCA, 100% company paid life and disability insurance, 401(k), profit sharing, PTO, tuition reimbursement, flexible schedule, onsite fitness room and more! It is the policy of GSS to maintain a drug-free workplace, and to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic protected by law.