Seasonal Call Center Agent

Gorsuch   Vail, CO   Full-time     Other
Posted on October 27, 2020

Seasonal Call Center Agent
Full and part time.
Remote work possible after training.

Seasonal Pick and Pack Positions in our order fulfillment shipping department. Full and part time shifts available. Weekdays and Weekends.

Join our Legacy. Be our Future.  

Gorsuch… What makes best even better is here - In other words, we carry the best products and offer the best services, and because of the attitude and expertise of our staff, the way we merchandise, the way we treat customers, store locations, the ambiance we create, etc… we make buying that best product even better.   

Our world-renowned brand begins for many of your customers with our catalog or online experience. You will personalize our customers' Gorsuch experience by guiding them through  our catalog and online shopping experience.  

Remote possible after initial training, with required ability to work onsite in Eagle Vail periodically ongoing.

Duties Include:    

  • Answer telephone in a professional and helpful manner.  
  • Text and video chat with customers about merchandise questions.
  • Recommend, select and help locate or obtain merchandise based on customer needs and desires.  
  • Maintain knowledge of current sales, merchandise and promotions, policies regarding payment and exchanges, and security practices.  
  • Provide customers with product and service information.  
  • Correspond professional and accurately with customers via email or live chats.  
  • Process orders.  

Luxury fashion, lifestyle brand knowledge preferred. Ability to solve complex problems and handle complaints with poise, remaining polite and professional during extensive process of challenges. 

Full-time seasonal position available. Weekends required. Hours between 7:00 a.m. to 7:00 p.m., typically 9:00 a.m. to 6:00 p.m. Ski pass and staff discounts available. Located in our Catalog department in our Eagle-Vail. Prior retail and customer service experience preferred. Must be comfortable using a computer - basic navigation skills. We will train candidates on required catalog software.