Support Enforcement Aide

Goodhue County Human Resources   Red Wing, MN   Full-time     Administration / Clerical
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Posted on April 13, 2021

Come join the public service team at Goodhue County Health & Human Services! You will be a part of skilled, caring and knowledgeable HHS professionals whose talents and contributions promote, strengthen and protect the health of individuals, families and communities in Goodhue County every single day!

Kinds of Work:

Under general supervision, obtains accurate information, documents and collects genetic materials for use in establishing paternity and child support orders with the State of Minnesota; initiates the sanction process on child care and public assistance for uncooperative custodial parents; enters required information into the computer system to ensure data integrity and determine next case action; monitors accounts for compliance with court-ordered payment plans; opens and closes cases; may maintain a specialized caseload; and performs related work as assigned.

Examples of Work:
* Arranges interviews and appointments for genetic testing of alleged fathers, mother and child to establish paternity.
* Reviews court orders establishing support payments and updates the computer system which generates billings, case management reports and statistical reports.
* Enters data into computer system.
* Interview applicants to obtain factual information in completing the necessary paperwork and to open and maintain IV-D case files.
* Researches corroborating databases to verify and obtain current drivers' license, wage match, address and employer information for the custodial and non-custodial parents; researches public assistance status, Social Security information and any related child support cases.
* Analyzes accounts by calculating support due, support paid, reviewing payments to ensure that balances due are correct and reviews accounts to ensure that billing information is correct.
* Monitors on-going accounts for compliance with court orders and recommends action with regard to delinquent accounts, i.e., income withholding, referring the case to child support officer to pursue court remedy.
* Audits the files, ensuring that the court order and judgment are docketed correctly.
* Responds to written and phone inquiries from custodial and non-custodial parents, other staff, counties, states, attorneys and payers of funds.

Knowledge, Skills and Abilities:
* Knowledge of federal, state, and county laws, regulations, guidelines, policies and procedures relevant to the work of the child support unit.
* Knowledge of Minnesota Data Practices Act as it pertains to the activities of the unit.
* Knowledge of income maintenance programs and eligibility requirements.
* Knowledge of the databases maintained by federal, state, and county jurisdictions and the flow of information between these databases in order to access, change and print relevant case information.
* Knowledge of legal terminology as it applies to assigned child support unit duties.
* Knowledge of human behavior.
* Ability to handle a large volume of work in an efficient manner.
* Ability to handle frequent public contact, including contact with individuals who are hostile or uncooperative.
* Ability to communicate effectively both orally and in writing.
* Ability to interpret written materials.
* Ability to establish and maintain effective working relationships with co-workers, clients and personnel from other organizations and employers.
* Ability to maintain effective working relationships with individuals from all cultural, occupational and socioeconomic backgrounds.
* Ability to obtain and maintain information from multiple types of databases and paper file systems.
* Ability to enter and retrieve data from a computer system using a keyboard.
* Ability to handle confidential information with discretion
* Ability to conduct an effective interview
* Ability to understand written guidelines and laws.
* Ability to understand and apply office policies, including those that pertain to data and physical security.
* Ability to prioritize, organize, process, and complete high volumes of case work accurately and in a timely manner.
* Skill in completing case documentation and related requirements (including collecting genetic materials) for child support enforcement.
* Skill in obtaining information from multiple databases for the purpose of determining paternity and establishment.
* Skill in investigative tools used to locate absent parents.

Minimum Qualifications:
* High school diploma, or equivalent, and three years of increasingly responsible clerical experience or experience working with the public.

Rate of Pay: Compensation: The pay is $21.65/hour. Full time 40 hours/week. The County's comprehensive benefits package includes medical and dental insurance, health savings account, employer-paid life insurance, short and long-term disability insurance, pre-tax flexible spending accounts, retirement plan, tax-deferred compensation, generous vacation and sick leave and 12 paid holidays per year. County employees are eligible for the Public Service Student Loan Forgiveness (PSLF) program.

Completion of a Minnesota Merit System application is required. Applications can be accessed and submitted online at: (or by clicking on the ''apply'' button) by Monday April 26, 2021 at 4:30 p.m.

Examination process:
In order to be considered for this job, you must take and pass an examination, which is offered online. After your Merit System application has been submitted, you will be sent a link to access the examination sections --if you meet the minimum qualifications for this job classification.

1. You must complete the exam within 3 days of the closing date, or by no later than midnight, Thursday, April 29, 2021.
2. Several of the modules/examination sections are not compatible with Apple products at this time and must
be completed in a Windows-based computer system, so you may need to use another Windows-compatible computer to complete the exam(s).

Goodhue County Health & Human Services is an Equal Opportunity/Affirmative Action Employer