IT Technical Support Specialist

Goodhue County Human Resources   Red Wing, MN   Full-time     Information Services / Technology (IT)
Posted on September 13, 2021
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The IT Technical Support Specialist position supports users of the county's computer systems and network. This position works with all departments and levels of the organization. The ideal candidate is a technically minded individual with exceptional customer service and verbal communication skills. Experience working for a county or city government is preferred, but not required.

Primary job duties include:

Installing, configuring, testing, troubleshooting & updating workstation and server hardware, application programs, and a variety of peripheral devices in a Microsoft environment. Troubleshooting, configuring, and testing network devices in a LAN, VLAN, WAN, and wireless environment. Configuring, supporting, and troubleshooting remote network access for remote staff, law enforcement mobile data terminals, and telecommuters. Supporting various communication systems including IP telephone, voicemail, email, and cell phones. Working with end-users to identify and resolve issues, provide support for new systems, and research new technologies. For specific job duties and additional position information, please review the job description (in the job details box to the right).

Minimum Qualifications

Bachelor's degree in computer science or equivalent, or four years' experience. Experience with Microsoft products including operating systems, e-mail system, network access tools and workstation applications.

Salary & Benefits

County employees receive competitive pay and a generous benefit offering. The starting salary for this position is $27.63-$29.02 per hour.

The County's comprehensive benefit package includes medical and dental insurance, health savings account, employer paid life insurance, short and long term disability insurance, pre-tax flexible spending accounts, retirement plans, tax-deferred compensation, generous vacation and sick leave and 12 paid holidays per year. County employees are eligible for the Public Service Student Loan Forgiveness (PSLF) program.