Office Support Specialist

Goodhue County Health and Human Services   Red Wing, MN   Full-time     Administration / Clerical
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Posted on November 13, 2020

Minnesota Merit System Employment Opportunity

Come join the public service team at Goodhue County Health & Human Services! You will be a part of skilled, caring and knowledgeable HHS professionals whose talents and contributions promote, strengthen and protect the health of individuals, families and communities in Goodhue County every single day!

Kinds of Work:
This is a very busy front desk receptionist/customer service position. Greet and meet client applicants, receive phone calls and transfer to caseworkers, and provide other administrative support to Health & Human Services. Applicant will be required to learn special software computer programs.

Examples of Work:
Greet persons coming into the Health & Human Services Office.
Accepts phone calls & transfers the call to the appropriate worker.
Asks questions to determine client¡¦s needs & directs the client to the appropriate staff member.
Assists clients in the proper completion of forms.
Provides clients with information on other community resources.
Assembles & sends application materials, attachments & other forms necessary for obtaining services.
Sorts, distributes & scans incoming mail. Collects & prepares outgoing mail.
Enters information into & retrieves information from the computer database.
Communicate frequently about shared duties with front desk and phone staff.

Knowledge, Skills and Abilities:
Knowledge of general office practices, procedures and equipment.
Knowledge of business English, spelling, grammar and punctuation
Ability to maintain the confidentiality of non-public information.
Ability to communicate clearly & with diverse audiences.
Ability to adapt to frequent changes in environment & schedule in a fast paced work setting.
Ability to organize and prioritize one¡¦s own work.
Able to deal effectively with difficult people.
Must have keyboarding, word processing & computer documentation skills.
Practices respectful, open & honest communication.
Performs job responsibilities in a manner consistent with the County's vision, mission and values.
Develops and maintains a thorough working knowledge of all department and county-wide policies, protocols and procedures that apply to the performance of this position.
Develops respectful and cooperative working relationships with co-workers.
Informs immediate supervisor of all important matters pertaining to assigned job responsibilities.
Seeks opportunities for further personal growth and development.
Represents the County in a professional manner to all internal and external contacts when doing the County's business.
Complies with all rules and policies in order to maintain a safe work environment.

Minimum Qualifications: A high school degree or GED & experience with clerical work & working directly with the public. Related post-high school course work can be substituted for experience.

Rate of Pay: Compensation: The starting pay is $15.91/hour. The complete County Health & Human Service benefits package is available. Full time, 40 hours/week.

Deadline for receipt of applications is November 27, 2020 at 4:30 p.m.

Examination process:
In order to be considered for this job, you must take and pass an examination, which is offered online. The examination consists of five sections measuring Numeric Filing, Proofreading, Reading Comprehension, Spelling, and Basic Math Skills. After your Merit System application has been submitted, you will be sent a link to access the examination sections --if you meet the minimum qualifications for this job classification.

IMPORTANT INFORMATION:
1. You must complete the exam within 3 days of the closing date, or by no later than midnight, December 2, 2020.
2. Several of the modules/examination sections are not compatible with Apple products at this time and must be completed in a Windows-based computer system, so you may need to use another Windows-compatible computer to complete the exam(s).

Goodhue County Health and Human Services is an Equal Opportunity/Affirmative Action Employer