OPS Information Specialist I

FL Fish and Wildlife Conservation Commission   Panama City, FL   Full-time     Information Services / Technology (IT)
Posted on September 7, 2021
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Salary: $13.00 per hour (40 hours per week + Insurance Benefits)

City: Panama City Facility: Northwest Regional Office, 3911 Hwy. 2321, Panama City, FL 32409

Closing Date: September 19, 2021



Two years of secretary/clerical experience which includes experience in operating a multi-line telephone system. College education from an accredited institution can substitute at the rate of 30 semester or 45 quarter hours for the required experience and have experience in operating a multi-line telephone system.


  • Serves as a call agent for the FWC Statewide Call Center. Receives incoming calls for the FWC’s five regions and answers questions utilizing the Statewide Call Center One Stop Shop SharePoint, FWC website, and other available resources. Routes calls of a technical and complex nature to proper Division/Office personnel.
  • Provides excellent internal and external customer service with a pleasant, helpful, and professional attitude, answering comprehensive questions in reference to hunting, fishing, boating, recreation, nuisance wildlife, and other topics.
  • Greets/assists walk-in customers and opens and closes the lobby during working hours.
  • Processes all literature requests. Orders and stocks the reception area and lobby literature racks with the latest up to date brochures, and pamphlets.
  • Posts/receives/delivers mail to appropriate Divisions/Offices. Accepts, routes and prepares packages for courier
  • services.
  • Sorting, filing, copying, data entry, and other administrative requests.
  • Other duties as assigned.


  • Knowledge of and skills to use a multi-line telephone system and associated features;
  • Knowledge of and skills to use computers including software applications, copy, postage, and fax machines;
  • Ability to establish and maintain effective working relationships with others;
  • Ability to understand and apply applicable rules, regulations, policies and procedures;
  • Ability to effectively communicate verbally and in writing;
  • Skills and abilities to use a personal computer in Microsoft Office, Word, Excel, Outlook and appropriate computer systems;
  • Ability to comprehend and use appropriate computer systems.
  • Ability to use proper phone etiquette;
  • Ability to respond to the public in a calm effective manner;
  • Knowledge of techniques for handling matters/tasks in a courteous and efficient manner;
  • Skill in providing customer service to internal and external customers;
  • Ability to multi-task effectively within short timeframes;
  • Ability to consistently perform in a fast-paced environment.


  • Office hours are from 7:00 A.M. to 4:00 P.M. Central Standard Time, Monday through Friday.
  • Responses to qualifying questions should be verifiable by skills and/or experience stated on the profile application. Information should be provided regarding any gaps in employment.


The Commission expects its employees to be courteous and respectful while assisting Commission customers and stakeholders, ensuring each encounter is as positive as possible. Employees should promptly resolve questions or problems relating to the Commission, its programs and/or fish and wildlife resources. Employees should seek to gain public support for agency objectives and programs by serving Florida’s citizens in a positive and proactive manner and by listening to what the customer wants and striving to meet their needs. When appropriate, employees will explain the reasons for agency actions or decisions while communicating a consistent Fish and Wildlife Conservation Commission (FWC) statement or message.

Work at FWC is cross-functional meaning duties may cross division/office lines. The Commission expects employees to function across FWC’s organizational structure by providing their skills and expertise wherever needed through work on teams or as directed.

Responsible for following the provisions and requirements in Section 215.422, Florida Statutes, related to the

Department of Financial Services rules and FWC’s invoice processing and warrant distribution procedures.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center at 1-877-562-7287 or TTY at 1-866-221-0268. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State Florida hires only U.S. citizens and lawfully authorized alien workers. If a conditional offer of employment is made, you will be required to provide identification and proof of citizenship and or authorization to work in the United States for the hiring authority to which applications is made. E-Verify will be used to confirm work authorization. See E-Verify for ad