Desktop Support Technician

Ferris State University
Big Rapids, MI Full-time
Posted on June 9, 2019

Desktop Support Technician Level 1 - Ferris State University. A Desktop Support Technician responds to incidents and requests escalated by the Service Desk that are related to customer equipment in which additional skills, knowledge, tools, or authority are required. May resolve incidents remotely, at the user’s location, or via equipment returns. Responsibilities may include hardware and software troubleshooting, deployments, moves, adds, and changes. Technicians must be customer service oriented. Required: Associate’s Degree in a related field.

Ferris State University is an Equal Opportunity employer committed to inclusion and equity.