Associate Director
Associate Director, ISG Information Services Group Americas, Inc., Stamford, Connecticut: Remote/virtual position. Lead & provide direction & oversight for multiple Managed Services engagements. Manage teams of direct & indirect resources within the Region or off-shore that support governance of large IT outsource managed service agreements for clients. Responsible for overall delivery & client satisfaction, high-level client interaction, project status management & reporting, identifying & selling additional value-add work for clients, and supporting sales opportunities. Support clients in interpreting contracts with their IT service providers. Draft contracts between ISG & clients, including Statements of Work, Financial Provisions, and Service Levels. Review & manage development of any client-facing documentation related to technology deployments, process workshops, & transaction support. Must have minimum of Bachelor of Laws (LL.B), Bachelor of Civil Law (B.C.L.), or foreign equivalent, & 5 yrs exp as Contracts Manager, Contracts Analyst or similar role.
Required experience must include 5 years experience in either a (i) client-facing role leading/managing a team supporting governance of large IT outsource managed services agreements, or (ii) service provider role responsible for management and delivery of large outsource managed services agreements. International and domestic travel up to 25%.