Program Assistant for Student Care and Outreach

Elon University   Elon, NC   Full-time     Education
Posted on June 6, 2022
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Summary of Position
Student Care and Outreach provides outreach and support to students when friends in the community share concerns about their wellbeing. The Program Assistant is responsible for the overall day-to-day office operations of Student Care and Outreach, providing support for staff and students within the office.

Special Skills or Experience

  • Ability to adapt to new responsibilities and evolving workplace;
  • Ability to engage with a diverse university community with an active commitment to the university’s goals of equity and inclusion;
  • Ability to maintain high degree of confidentiality and discretion regarding personal and professional concerns;
  • Ability to navigate conflict and difficult conversations in a friendly manner;
  • Ability to work independently, efficiently, and in a detail-oriented manner;
  • Ability to exercise strong critical thinking skills and problem solve on behalf of self and others;
  • Experience with online database programs;
  • Excellent oral and written communication skills;
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Bookings, etc);

General Purpose of Position

Student Care and Outreach provides outreach and support to students when friends in the community share concerns about their wellbeing. Student Care collaborates across the university to support students, ensuring equitable opportunities for wellness while enhancing individual student retention.

The Program Assistant is responsible for the overall day-to-day operations of Student Care and Outreach, providing support for staff and students within the office. The Program Assistant must be highly organized and efficient with the ability to balance multiple tasks and responsibilities. They must have an acute understanding and passion for building inclusive communities, strong critical thinking skills, the ability to exercise good judgment, and must maintain a high level of discretion and confidentiality. They must always maintain an intense focus on accuracy with excellent written, verbal and interpersonal communication skills, and the ability to work independently and as part of a team.

Essential Duties and Responsibilities

  • Provide primary administrative and office management support for the Director of Student Care and Outreach and members of Student Care and Outreach staff. Duties include welcoming visitors, managing and directing phone calls, word processing, spreadsheets, editing, filing, and other tasks as assigned;
  • Serve as a front-line consultant for students, staff, faculty, and parents on concerns and needs related to student well-being, Elon policies and procedures, and resource support;
  • Coordinate the recruitment, marketing, hiring, training, assignment and management of student worker staff;
  • Assist in the creation and assignment of confidential student files using a centralized database system (Maxient);
  • Reconcile credit purchases and maintain accurate records of budgets, monitor spending, and regularly reconcile balances for operational accounts;
  • Participate regularly in division and university committees and programming efforts;
  • Other duties as assigned.