IT Digital Support Technician

DWU - Dakota Wesleyan University   Mitchell, SD   Full-time     Information Services / Technology (IT)
Posted on September 9, 2021

Benefits include access to campus wellness program and facilities!

Dakota Wesleyan University (DWU) is a private, comprehensive university affiliated with the United Methodist Church granting both bachelor's and master's degrees. The University's mission is to provide a transformative learning experience that cultivates enduring intellectual growth, ethically grounded leadership, intentional faith exploration, and meaningful service.

DWU is located in Mitchell, South Dakota, a town of 14,000, nestled in the heart of one of the country's finest outdoor recreation areas. The University is within six hours of several major metropolitan areas (Sioux Falls, SD; Omaha, NB; Minneapolis, MN; Kansas City, MO).

Benefits include health, vision, dental and life insurance, access to campus wellness program and facilities, vacation, sick and holiday pay, tuition reimbursement and retirement.

Dakota Wesleyan University is seeking a self-motivated and conscientious individual to fill the position of IT Digital Support Technician. The digital support technician position is responsible for second line support for all staff, faculty and students, resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, in person (for walk-in customers) and self-service. Ability to diagnose and resolve software and hardware incidents, including operating systems (Windows, Mac, and iOS) and across a range of software applications are critical to success in this position.

Successful candidate will possess excellent interpersonal and computer skills, attention to detail and have a commitment to the mission of DWU and the values of learning, leadership, faith, and service.

Qualifications: Must possess excellent IT skills and computer literacy. Previous experience of working in an IT support role. Working knowledge of iOS, Mac and Microsoft Windows client operating systems as well as various software packages including Microsoft Office and standard iOS apps.

Dakota Wesleyan University is an equal opportunity employer and provider.