IT Service Coordinator/Computer Technician
Connecticut College
IT Service Coordinator/Computer Technician
Provide technical support; respond to technical requests; troubleshoot network access issues, perform software installations.
The IT Service Desk Coordinator/Computer Technician will oversee all IT Service Desk day-to-day operations. Conduct interviews, hire and mentor all student employees. Create and maintain the student schedule to ensure adequate coverage for the ITSD at all times; provide Tier One support to all ITSD customers including, but not limited to: diagnosing and resolving issues with computer hardware, software, mobile devices, identity and access management, network connectivity, etc. and perform minor desktop hardware repairs on PCs and Macs; oversee virus and malware remediation on student computers; oversee the deployment of the Financial Aid Grant Student Computers; maintain technical proficiency through professional meetings, seminars, and conferences, and investigate new advancements in associated technologies.
AA/EO