Warrant and Repair Administrator

Clean Energy Fuels   Carson, CA   Full-time     Administration / Clerical
Posted on October 1, 2021

Administer parts warranty and repairs by executing strategy provided by Lead.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

⦁ Designs, automates, implements and administers the warranty and repair process and tracking systems to reduce costs and increase efficiencies.

⦁ Utilize hand trucks, forklifts, hoists, conveyors, or other handling equipment to move material to and from trucks or trains and within the storage facility.

⦁ Serve on-call (24 hours/day, at least 15 days/ month) as assigned to respond to emergencies and other order and shipping needs.

⦁ Evaluates, writes and fills work orders and warranty claims.

⦁ Identify lowest cost and highest quality repair services providers and arranges transportation to and from providers

⦁ Calculates total cost ROI and identifies additional items for repair based on this analysis

⦁ Captures and tracks warranty information and achieves highest return on warranty policy settlements.

⦁ Files and manages warranty claims to resolution.

⦁ Evaluates warranty claims and determines if additional is testing needed.

⦁ Maintains accurate and thorough records of repairs and warranty claims and status of investigations.

⦁ Follows procedures for policy settlements for equipment out of warranty.

⦁ Prepares and maintains accuracy of cost savings and warranty recovery reports for senior leadership.

⦁ Works with Quality, Engineering, Manufacturing, Finance, Legal and other functions to ensure company recovers appropriate warranty payment

⦁ Arranges transportation for other non-repair shipments when primary transportation personnel are not available

⦁ Is available as backup for infrequent, after-hours parts shipment emergencies

⦁ Other duties as assigned.

Supervisory Responsibilities
This position has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The ability to work in a highly dynamic, deadline driven environment and to learn quickly, prioritize and show flexibility is needed. Strong communication skills and ability to develop and maintain excellent work relationships and show attention to detail are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
High School Diploma or equivalent, 6 months-1 year of related experience and/or training; or equivalent combination of education and experience. Experience with warranty claims (RMA process) is required. A transportation background is preferred.

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills
Advanced knowledge of Microsoft Office Applications, specifically, Word and Excel.

Certificates, Licenses, Registrations
None required.

To perform the job successfully, an individual should demonstrate the following behaviors:

Quality:  Consistently produces high quality work (accurate, neat, and thorough). Strives to improve productivity, processes and quality. Demonstrates strong knowledge and skills related to the job. Presents a professional image with dress, demeanor, and manners. Maintains clean work space, company equipment and company vehicles. Safety is a high priority; performs job safely.

Communication: Communicates clearly, concisely, effectively, professionally and timely. 
Exhibits good listening and comprehension skills. Keeps others appropriately informed and shares ideas even when unpopular.  Listens to what others have to say.  Maintains open and active communication with colleagues. Effectively uses knowledge and experience in asking, probing, and anticipating issues to ensure quality is provided.

Teamwork:  Fosters the spirit of working with each other.  Displays respect, courtesy, politeness, tact, and openness. Handles conflict in an appropriate and professional manner. Builds relationships, promotes cohesiveness, models collaboration with others.  Considers impact and issues for our customer and other departments.  Engages other impacted departments early for solutions.

Persistence:  Develops workable alternatives and solutions. Exhibits persistence in following assignments through to completion. Promotes process improvements.

Reliable:  Responds in a timely manner.  Is honest, ethical, value-driven and trustworthy. Keeps commitments made, completes assignments and meets deadlines. Accountable--Takes responsibility for own actions and performance. Meets attendance and punctuality guidelines. Available and accessible.

Entrepreneurial:  Takes initiative and appropriate action.  Is engaged and committed to achieving the company’s mission. Pursues better ways to get things done and takes appropriate risks. Keeps up to date with competitor information and market trends. Controls costs and thinks in terms of profit, loss and added value. Is committed to the satisfaction of customers.

Passion:  Is excited and creates enthusiasm about the company’s future.  Promotes a sense of company pride.  Displays sense of pride in the department and its contributions.  Displays passion for the job.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk and sit. The employee is required to stand for long periods of time. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Always practice good judgment and refer to the safety guidelines.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Always practice good judgment and refer to the safety guidelines.

The noise level in the work environment is usually moderate.