Supervisor Operations

Clean Energy Fuels   Alexandria, VA   Full-time     Manufacturing / Production / Operations
Posted on November 17, 2021

Summary
Coordinates and supervises the daily and weekly activities that occur at CNG, LNG and/or LCNG stations within their assigned region. The supervisor provides leadership, motivation, training, and development of Service Technicians and ensures that all activities performed comply with Clean Energy’s / OSHA’s safety protocols and are to the Clean Energy’s standard. Ensures that activities are in line with customer/site requirements and participates in continuous improvement activities as part of the Operations management team. The Supervisor ensures that company policies are followed, and the staff develops a positive work culture that ensures are leadership position in the Industry.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Supervise Clean Energy technicians throughout their assigned region. These technicians service, maintain, repair, and make improvements to equipment located at CNG, LNG and LCNG fueling stations which operate 24-hours-a-day, 7-days-a-week.

Provide mentoring, motivation and course correction activities to the service technicians they manage. Including annual reviews and periodic formal or informal follow discussions, as needed.

Ensure all work complies with both Clean Energy and OSHA safety requirements. Report any accidents or improper procedure / activity to management in a timely fashion.

Collaborate with the Operations Center, specifically Maintenance Planners, to assign routes and preventive maintenance routines to technicians. Follow up daily ensuring completion of assigned tasks.

Review completed service orders to ensure critical data is recorded, such as fluid levels, temperatures and pressures and review notes entered by technicians for completeness. Compare to trends and have the ability to recommend corrections as needed.

Review and assist in all field activities as needed, provide guidance where needed to ensure proper station operation, timely repairs and accurate diagnosis of problems, including formal root cause analysis.

Make routine in person inspections of fueling locations to ensure proper maintenance activities are completed and comply with CE standards.

Participate in quality assurance reviews of newly constructed stations by performing walk through and generating punch list items. Follow up to ensure punch list are completed in a timely manner.

Maintain fueling sites compliance with CUPA’s rules and regulations, manage and ensure proper ongoing Operations permits and licenses are renewed and secured.

Coverage at other stations in neighboring states may be required due to business needs.

Other duties as assigned.

Supervisory Responsibilities
Directly supervise one or more employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Bachelor’s Degree in Business, Management, or related field, plus a minimum of 5 years of related experience and a minimum of 2 years of management experience; or equivalent combination of education and experience.

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills
Basic knowledge of Microsoft Office applications.

Certificates, Licenses, Registrations
Valid driver’s license and clean driving record required.

Competencies
To perform the job successfully, an individual should demonstrate the following behaviors:

Quality:  Consistently produces high quality work (accurate, neat, and thorough). Strives to improve productivity, processes and quality. Demonstrates strong knowledge and skills related to the job. Presents a professional image with dress, demeanor, and manners. Maintains clean workspace, company equipment and company vehicles. Safety is a high priority; performs job safely.

Communication: Communicates clearly, concisely, effectively, professionally and timely. 
Exhibits good listening and comprehension skills. Keeps others appropriately informed and shares ideas even when unpopular.  Listens to what others have to say.  Maintains open and active communication with colleagues. Effectively uses knowledge and experience in asking, probing, and anticipating issues to ensure quality is provided.

Teamwork:  Fosters the spirit of working with each other.  Displays respect, courtesy, politeness, tact, and openness. Handles conflict in an appropriate and professional manner. Builds relationships, promotes cohesiveness, models collaboration with others.  Considers impact and issues for our customer and other departments.  Engages other impacted departments early for solutions.

Persistence:  Develops workable alternatives and solutions. Exhibits persistence in following assignments through to completion. Promotes process improvements.

Reliable:  Responds in a timely manner.  Is honest, ethical, value-driven and trustworthy. Keeps commitments made, completes assignments and meets deadlines. Accountable--Takes responsibility for own actions and performance. Meets attendance and punctuality guidelines. Available and accessible.

Entrepreneurial:  Takes initiative and appropriate action.  Is engaged and committed to achieving the company’s mission. Pursues better ways to get things done and takes appropriate risks. Keeps up to date with competitor information and market trends. Controls costs and thinks in terms of profit, loss and added value. Is committed to the satisfaction of customers.

Leadership:  Provides clear direction around a vision.  Creates actionable plans and is proactive & anticipatory.  Demonstrates innovative approaches and solutions.  Is an example for employees and others.  Accepts responsibility for individual and team performance.  Makes appropriate and timely decisions and takes action on decisions.   Sets clear and reasonable performance expectations. Motivates and empowers others.  Delegates tasks appropriately.  Recruits staff of a high caliber.  Provides feedback to subordinates that is timely and direct.  Recognizes subordinates for their contributions and effort. Encourages continuous growth and learning in others.  Shows respect for others and their ideas.  Helps others manage through change.

Passion:  Is excited and creates enthusiasm about the company’s future.  Promotes a sense of company pride.  Displays sense of pride in the department and its contributions.  Displays passion for the job.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Always practice good judgment and refer to the safety guidelines.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Always practice good judgment and refer to the safety guidelines.

The noise level in the work environment is usually moderate.