Lead Front Desk Attendant
Salary: $10.47 Hourly
Job Type: Part-time
Department: PARKS & RECREATION
Summary:
Adventurers wanted! The City of Wentzville is seeking a Lead Front Desk Attendant. The City was recently named to the St. Louis Post-Dispatch 2019 Top Workplaces list. This list is based solely on employee feedback gathered through a third-party survey, which measures several aspects of workplace culture, including how employees feel about pay, benefits, managers and leadership – just to name a few. The City of Wentzville was the only municipal government to be honored this year.
Current employees note that working for the City of Wentzville offers great opportunity for growth. The people are truly amazing, the benefits speak for themselves and there's always room for advancement.
Are you ready for an adventure? Complete an application for the opportunity to join our team!
Provides accurate, exceptional, and courteous customer service when processing program registrations, facility reservations, and activity information to both internal and external customers. Provides general leadership, training, and work direction of assigned department team members and serves as Manager on Duty (MOD) as needed.
This is a part-time position not eligible for benefits. Must have a flexible schedule and be able to work evenings, weekends, and occasionally holidays.
Essential & Ancillary Job Duties:
Essential Job Duties
- Assist patrons in registering and participating in programs; answer phones, take registration, handle daily admission, and monitor facility usage.
- Serve as Manager on Duty (MOD) when needed; train and oversee the work of front desk staff.
- Complete required reports, including facility-tracking reports, incident reports, and accident reports.
- Meet special needs of participants by modifying assignments and activities and providing general assistance as needed.
- Establish and maintain effective working relationships with patrons utilizing programs and the facility.
- Monitor participant safety and maintain working knowledge of emergency plans and evacuation procedures.
Ancillary Job Duties
- Relieve superiors of routine administrative tasks.
- Perform other related duties as assigned.
Job Qualifications & Knowledge, Skills and Abilities:
Job Qualifications – Education, experience and training that are required or desirable in order to effectively perform the job at the time of hire. An equivalent combination of education, training and experience will be considered. Additional requirements and/or substitutions may be requested and require the approval of HR.
- Minimum of 18 years of age
- High school diploma or equivalent desired.
- Minimum of one year of experience in customer service required.
- Valid driver's license required.
- Cash handling experience required.
- CPR/AED and First Aid certifications are required.
Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.
- Knowledge of Microsoft Office Suite and basic knowledge of office equipment and machines.
- Ability to communicate effectively, both verbally and in writing.
- Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
- Ability to work independently and make responsible decisions.
- Ability to use good judgment and think quickly and rationally in difficult or stressful situations.
Work Environment & Physical Abilities:
Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the duties of this job.
- Primarily an indoor work environment.
- Occasionally required to work in inclement weather conditions, rain, and heat.
- May be exposed to loud noise levels.
Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
- Work may require frequent standing, walking, climbing, bending, and lifting and carrying up to 45 pounds.
- Must be able to speak and hear clearly.
- Must be able to perform repetitive wrist, hand, and/or finger movement.
- Must have finger dexterity and hand-eye coordination.
- Must have clarity of vision and the ability to adjust focus.
- Regular attendance is a necessary and essential job duty.
APPLICATIONS MAY BE FILED ONLINE AT:
1001 Schroeder Creek Blvd
Wentzville, Missouri, 63385
636-639-2190
636-639-2007